Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for housing tenants, handling queries and providing support.
- Company: Join Birmingham City Council's dedicated Tenancy Estate Management team.
- Benefits: Full-time hours, hybrid working, and potential for long-term opportunities.
- Why this job: Make a real difference in your community while developing valuable customer service skills.
- Qualifications: Strong communication skills, empathy, and a commitment to customer satisfaction.
- Other info: In-person interviews on 11th November; start date is 24th November.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about making a difference in your community? Do you thrive in a fast-paced, customer-focused environment? Birmingham City Council is seeking dedicated individuals to join their Tenancy Estate Management (TEM) team — the front line of support for our housing tenants and the wider Birmingham public. This is a full-time temporary position offering hybrid working.
As a Tenancy Estate Management Advisor, you will be the first point of contact for BCC housing tenants and members of the public, handling a wide range of tenancy and estate-related queries. Your role will be pivotal in ensuring tenants feel supported, informed, and empowered. This position is a contact centre role, where you will handle a high volume of inbound calls daily.
TEM advisors assist customers with general tenancy questions and help process reports of tenancy breaches. They manage notifications of abandoned BCC properties and log complaints related to anti-social behaviour involving council tenants. The team also provides information about renting BCC garages and guides tenants through the procedures for giving notice when vacating a property.
In addition, TEM is responsible for addressing issues in communal areas, such as abandoned vehicles, dumped rubbish, and access fob concerns for tower blocks. They offer advice on pest control matters within BCC properties and respond to enquiries about property changes, tenancy transfers, and mutual exchanges. The team also logs visit requests for Housing Officers and records various tenant-related notifications, including permissions and reports of tenant deaths. Where appropriate, TEM advisors signpost both tenants and non-tenants to relevant internal departments, ensuring that every enquiry is directed to the right place for resolution.
We’re seeking confident communicators with a strong sense of empathy and professionalism. You should be highly customer-focused, consistently demonstrating a commitment to going above and beyond to meet customers' needs. Excel at building rapport and resolving issues with efficiency and empathy, creating positive experiences for those you support. The ability to handle sensitive information with discretion reflects a strong sense of professionalism and trustworthiness. Additionally, you will be organised, proactive, and adept at managing a diverse and dynamic workload.
This is a full-time temporary position due to start on the 24th November for the successful candidates. Working hours are Monday to Friday 9am to 5pm and offers hybrid working after the initial training period. This is a temporary position; however, it can be a long-term assignment dependent on performance, and you will have the opportunity to apply for permanent positions when available.
Customer Service Advisor in Birmingham employer: hays-gcj-v4-pd-online
Contact Detail:
hays-gcj-v4-pd-online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Birmingham
✨Tip Number 1
Get to know the company! Research Birmingham City Council and their Tenancy Estate Management team. Understanding their values and mission will help you connect better during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common scenarios with friends or family. This will help you feel more confident when handling those high volumes of calls.
✨Tip Number 3
Be ready to showcase your empathy! Think of examples from your past experiences where you've gone above and beyond for customers. Sharing these stories will demonstrate your commitment to providing excellent service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about landing this role with us at StudySmarter.
We think you need these skills to ace Customer Service Advisor in Birmingham
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for making a difference in the community! In your application, mention any relevant experiences that highlight your commitment to customer service and helping others.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the skills and qualities mentioned in the job description. We want to see how you fit into our team and what unique strengths you bring!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us understand your qualifications quickly.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at hays-gcj-v4-pd-online
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Tenancy Estate Management Advisor. Familiarise yourself with common tenancy issues and the services provided by Birmingham City Council. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Prepare examples of how you've effectively communicated with customers in the past, especially in challenging situations. Practice articulating your thoughts clearly and concisely, as this will demonstrate your ability to handle high volumes of calls with ease.
✨Demonstrate Empathy and Professionalism
During the interview, highlight your ability to empathise with customers and handle sensitive information discreetly. Share specific instances where you've gone above and beyond to support someone in need. This will showcase your commitment to providing excellent customer service, which is crucial for this role.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team and the challenges they face. This not only shows your interest in the position but also helps you gauge if it's the right fit for you. Ask about the training process or how success is measured within the team.
