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For Companies At a Glance
- Tasks: Lead a dynamic team to ensure top-notch client service and smooth operations.
- Company: Established Managed Service Provider known for excellence and growth.
- Benefits: Competitive salary, pension, private healthcare, and 28 days holiday.
- Why this job: Be the driving force in a collaborative environment with real impact.
- Qualifications: Experience in MSP, proven leadership, and strong technical understanding.
- Other info: Enjoy staff socials, recognition awards, and ongoing training opportunities.
The predicted salary is between 35000 - 45000 £ per year.
A long-established Managed Service Provider with a reputation for excellence, supporting hundreds of clients across multiple regions. The organisation values professionalism, reliability, and continuous improvement, offering a collaborative and growth-focused environment.
As Helpdesk Manager, you will be the driving force behind the service desk, ensuring smooth operations and outstanding client service. This is a hands-on leadership role where structure, clarity, and accountability are key.
- You’ll lead a team of 10–12 engineers across 1st/2nd line and field support.
- Ticket flow, prioritisation, escalations, and SLA compliance.
- Daily huddles, performance reviews, and process discipline.
- Client escalations and communication during incidents.
What You Need to Succeed
- MSP Experience: Essential – you must understand the rhythm and demands of a Managed Service Provider.
- Proven Leadership: Direct experience managing technical teams.
- Technical Understanding: Familiarity with Microsoft 365, Intune, Azure AD, networking fundamentals, and PSA/RMM tools.
- Calm Under Pressure: The steady voice when things get busy.
- Strong organisational and communication skills.
What You Will Get in Return
- Salary: £35,000 – £45,000 DOE.
- Benefits: Pension (3% employer / 5% employee), private healthcare, 28 days holiday (increasing with service), Friday breakfast + fruit delivery.
- Staff socials and recognition awards ongoing training and certifications.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Helpdesk Manager in Belfast employer: hays-gcj-v4-pd-online
Contact Detail:
hays-gcj-v4-pd-online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Manager in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in Managed Service Providers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to helpdesk management. Think about how you’d handle client escalations or improve team performance. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've successfully managed teams and improved processes. This is your chance to demonstrate that you’re the calm voice under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Helpdesk Manager in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Helpdesk Manager role. Highlight your MSP experience and leadership skills, as these are key to impressing us!
Showcase Your Technical Know-How: Don’t forget to mention your familiarity with Microsoft 365, Intune, Azure AD, and other relevant tools. We want to see that you’ve got the technical chops to lead our team effectively.
Keep It Professional Yet Personal: While we appreciate professionalism, don’t be afraid to let your personality shine through. A bit of warmth and authenticity can make your application stand out in a sea of formalities.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at hays-gcj-v4-pd-online
✨Know Your MSP Inside Out
Before the interview, make sure you understand the ins and outs of Managed Service Providers. Familiarise yourself with common challenges they face and how your experience aligns with those needs. This will show that you’re not just a fit for the role, but also for the company culture.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've successfully managed technical teams in the past. Highlight your approach to performance reviews, daily huddles, and how you handle escalations. This will demonstrate your hands-on leadership style and ability to maintain structure and clarity.
✨Brush Up on Technical Knowledge
Make sure you're well-versed in Microsoft 365, Intune, Azure AD, and networking fundamentals. Be ready to discuss how you've used these tools in previous roles. This will not only showcase your technical understanding but also your readiness to lead a team effectively.
✨Stay Calm and Communicate Clearly
During the interview, practice staying calm under pressure. Use clear and concise communication to convey your thoughts. This is crucial for a Helpdesk Manager, as you'll need to be the steady voice during busy times and client escalations.
