Health and Wellbeing Administrator in Belfast

Your newpany

Hays are working in partnership with a respected public-facing organisation that provides essential support services to individuals who have experienced trauma.

The organisation ismitted to delivering high-quality, passionate support and maintaining the highest standards of professionalism and confidentiality.

Your new role

Reporting to the Health and Wellbeing Business Support Co-ordinator, you will act as the first point of contact for individuals accessing the service.

This is a varied and rewarding rolebining reception duties, administration and records management.

You will handle client enquiries, process registrations, maintain accurate records and support the wider administrative function.

Key responsibilities Client Services

• Act as the first point of contact for individuals, both in person and by telephone
• Respond to and resolve queries professionally and sensitively
• Provide guidance and support, including checking documentation
• Accurately record messages and refer queries where appropriate
• Process client consultation forms and iing documentation in line with procedures
• Draft correspondence to clients and third parties
• Provide administrative support to the wider service
• Records Management
  • Maintain accurate electronic and paper-based filing systems
• Record all client interactions in line with organisational policies
• Ensure data accuracy and integrity at all times
• Collate and present information as requested
• Maintain strict confidentiality and adhere to data protection regulations

Reception & General Administration
• Participate in a rota to cover reception between 9am and 5pm

• Manage iing calls and wee visitors
• Provide front-line support and guidance to service users
• Provide administrative support to managers and the wider team
• Contribute to continuous improvement of administrative processes

Professionalism & Development
• Maintain high standards of personal accountability and conduct

• Promote a positive and collaborative working environment
• Adhere to organisational policies and professional standards
• Support ongoing service development and quality improvement
• What you'll need to succeed

To be considered, you must meet one of the following:
• A minimum of 5 GCSEs (or equivalent) including English and Mathematics, plus at least 2 years’ relevant experience

• At least 5 years’ relevant experience in a similar environment

You must also demonstrate:
• Experience dealing effectively with vulnerable individuals, including those affected by trauma

• Experience maintaining electronic and paper-based administrative systems
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Experience updating and using databases to generate reports
• Strong writtenmunication skills, including drafting formal correspondence

Desirable criteria
• Experience handling sensitive and confidential information in line with GDPR

• Previous experience working with vulnerable adults
• What you'll get in return
• Opportunity to work in a meaningful role supporting individuals in need
• 3–6-month assignment with immediate start
• £ per hour
• Hybrid working