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- Tasks: Lead a dynamic team in managing arts and cultural events while ensuring exceptional visitor experiences.
- Company: Join a leading public sector organisation dedicated to enriching community through arts and culture.
- Benefits: Competitive hourly rate, 37-hour week, and the chance to work across multiple venues.
- Why this job: Be part of a vibrant environment where your leadership makes a real difference in the community.
- Qualifications: Third-level qualification in relevant field or extensive operational experience in arts venues.
- Other info: Hands-on role with opportunities for growth in a supportive public sector setting.
The predicted salary is between 28800 - 43200 ÂŁ per year.
You will be joining a leading public sector organisation dedicated to delivering high‑quality tourism, arts, culture and community services across the Mid & East Antrim area. Their venues host an exciting range of activities including theatre performances, conferences, exhibitions, heritage events and visitor services. They are committed to excellent customer care, high standards of service delivery and creating a welcoming environment for all visitors.
As Braid Duty Manager, you will support the smooth day‑to‑day running of a busy multi‑purpose arts and cultural venue. Working on a rota basis, you will provide front‑line leadership to teams including Ushers, General Assistants, Bar Staff, Box Office/Reception and Cleaning staff.
Your responsibilities will include:
- Managing theatre performances, liaising with promoters and ensuring exceptional visitor experience
- Overseeing theatre bar operations, including staff supervision, stock and service
- Supporting the maintenance of the ticketing system and ensuring accurate event set‑up
- Ensuring effective delivery of Visitor Information Centre services when required
- Coordinating room set‑ups, bookings and events
- Assisting with financial settlements and contract management for technical services
- Responding to building alarms and participating in an out‑of‑hours call‑out rota
- Maintaining high standards of health & safety, risk management, cleanliness and customer care
- Providing leadership, supervision, performance management and support to staff
This is a hands‑on operational role requiring visibility throughout the building, strong organisational skills and the ability to work effectively in a fast‑paced, customer‑focused environment.
To be successful in this role, you will have:
- A third‑level qualification in arts, humanities, events or a related discipline and at least 2 years’ operational experience in an arts or entertainment venue OR At least 4 years’ relevant operational venue experience without a qualification
- Strong customer service skills and proven ability to work effectively with the public
- Experience supervising staff, allocating tasks and responding to changing demands
- Knowledge of health & safety, risk assessments and safe working practices
- Willingness to work shifts across six days, with additional Sunday and public holiday work when required
- Ability and willingness to respond to emergency call‑outs at unsociable hours
- Access to transport to meet the mobility requirements of the role
- Desirable qualifications include IOSH Managing Safely or COSHH certification.
ÂŁ per hour
37‑hour working week with rota‑based scheduling (Monday-Saturday)
The opportunity to work across multiple cultural venues in Mid & East Antrim
A varied, rewarding operational role within a supportive public sector environment
6 month post
Braid Duty Manager in Ballymena employer: hays-gcj-v4-pd-online
Contact Detail:
hays-gcj-v4-pd-online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Braid Duty Manager in Ballymena
✨Tip Number 1
Get to know the venue! Before your interview, visit the place if you can. Familiarise yourself with their events and services. This shows genuine interest and helps you connect your experience to what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. It’s a great way to get insider info and maybe even a referral!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past roles where you’ve led teams or handled emergencies. They’ll want to see how you react under pressure, so be ready to share those stories.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. Mention something specific from your chat to remind them of your conversation. It keeps you fresh in their minds and shows your enthusiasm!
We think you need these skills to ace Braid Duty Manager in Ballymena
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Braid Duty Manager role. Use keywords from the job description to show we’re on the same page!
Show Off Your Customer Service Skills: Since this role is all about providing an exceptional visitor experience, don’t forget to showcase your customer service skills. Share specific examples of how you’ve gone above and beyond for customers in the past.
Highlight Leadership Experience: We want to see your leadership chops! Mention any experience you have supervising teams or managing operations, especially in fast-paced environments like arts or entertainment venues.
Apply Through Our Website: For a smooth application process, make sure to apply through our website. It’s the best way for us to receive your application and keep everything organised!
How to prepare for a job interview at hays-gcj-v4-pd-online
✨Know the Venue Inside Out
Before your interview, make sure to research the organisation and its venues thoroughly. Familiarise yourself with their events, services, and customer care standards. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Leadership Skills
As a Braid Duty Manager, you'll be leading various teams. Prepare examples from your past experiences where you've successfully supervised staff or managed operations. Highlight your ability to allocate tasks and respond to changing demands in a fast-paced environment.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Be ready to discuss how you've handled challenging situations with the public in the past. Share specific instances where you went above and beyond to ensure a positive visitor experience.
✨Be Prepared for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle emergencies. Think about potential situations you might face in this role, such as responding to building alarms or managing a busy event, and how you would approach them.
