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- Tasks: Lead and develop large teams to ensure high-quality service delivery in healthcare.
- Company: Established facilities services provider with a focus on healthcare.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Opportunity to work in a complex healthcare environment with significant impact.
- Why this job: Make a real difference in patient care by creating safe and welcoming environments.
- Qualifications: Experience in operational leadership and team management in a service-oriented setting.
The predicted salary is between 40000 - 50000 £ per year.
Your new company is an established facilities services provider working with a major healthcare site to appoint an experienced Soft FM Manager. This is a high-impact operational leadership role, managing large frontline teams and ensuring compliant, high-quality service delivery within a complex healthcare setting.
Your new role involves reporting into a senior leader within Soft FM, taking ownership of domestic, porterage and security services, and leading teams to create safe, clean and welcoming environments for patients, staff, and visitors. This position has responsibility for a sizeable, multi-shift workforce and a significant soft services budget. You'll be a visible, hands-on leader, balancing people management, client engagement, and performance compliance across a live healthcare contract.
Key focus areas include:
- Operational excellence
- Team engagement and development
- SLA and compliance delivery
- Client and stakeholder relationships
- Health & safety leadership
Key Responsibilities:
- Lead, motivate and develop large operational teams across cleaning, porterage and security services
- Ensure services consistently meet contractual SLAs and healthcare compliance standards
- Plan and resource service delivery, including managing contingencies
- Monitor performance, trends and KPIs, driving continuous improvement
- Manage budgets, labour hours and forecasts
- Oversee recruitment, training, absence management, retention and conduct
Soft Services Manager employer: Hays Financial Market
Contact Detail:
Hays Financial Market Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Soft Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector, especially those in healthcare. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to soft services and think of examples from your experience that showcase your leadership skills and operational excellence.
✨Tip Number 3
Showcase your hands-on leadership style during interviews. Be ready to discuss how you've motivated teams and ensured compliance in previous roles. This will demonstrate you're the right fit for managing large frontline teams.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Soft Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Soft Services Manager role. Highlight your experience in managing large teams and delivering high-quality service in a healthcare setting. We want to see how your skills align with our needs!
Showcase Leadership Skills: In your application, emphasise your leadership style and how you've successfully motivated teams in the past. We’re looking for someone who can engage and develop their team while ensuring compliance and operational excellence.
Be Specific About Achievements: When detailing your previous roles, be specific about your achievements. Use numbers and examples to illustrate how you’ve met SLAs, managed budgets, or improved service delivery. This helps us see the impact you can bring to our team!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hays Financial Market
✨Know Your Stuff
Make sure you understand the ins and outs of soft services management, especially in a healthcare setting. Brush up on relevant regulations, compliance standards, and best practices in facilities management. This will show that you're not just familiar with the role but genuinely passionate about it.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led large teams in the past. Think about specific challenges you faced and how you motivated your team to overcome them. Highlighting your hands-on leadership style will resonate well with the interviewers.
✨Engage with the Company’s Values
Research the company’s mission and values, especially their commitment to health and safety. Be ready to discuss how your personal values align with theirs and how you can contribute to creating a safe and welcoming environment for patients and staff.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about their approach to client engagement or how they measure success in service delivery. It shows that you're not only interested in the role but also in how you can make a positive impact.