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- Tasks: Lead and develop large teams in a healthcare setting, ensuring high-quality service delivery.
- Company: Established facilities services provider with a focus on safety and teamwork.
- Benefits: High-profile role with potential for long-term career growth and development.
- Other info: Opportunity to work in a values-led organisation with a commitment to integrity.
- Why this job: Make a real impact in healthcare by creating safe and welcoming environments.
- Qualifications: Strong leadership experience in facilities management and excellent communication skills.
The predicted salary is between 40000 - 50000 £ per year.
An established facilities services provider is working with a major healthcare site to appoint an experienced Soft FM Manager. This is a high-impact operational leadership role, managing large frontline teams and ensuring compliant, high-quality service delivery within a complex healthcare setting.
Reporting into a senior leader within Soft FM, you will take ownership of domestic, porterage and security services, leading teams to create safe, clean and welcoming environments for patients, staff and visitors. This position has responsibility for a sizeable, multi-shift workforce and a significant soft services budget. You'll be a visible, hands-on leader, balancing people management, client engagement and performance compliance across a live healthcare contract.
Key focus areas include:
- Operational excellence
- Team engagement and development
- SLA and compliance delivery
- Client and stakeholder relationships
- Health & safety leadership
Key Responsibilities:
- Lead, motivate and develop large operational teams across cleaning, porterage and security services
- Ensure services consistently meet contractual SLAs and healthcare compliance standards
- Plan and resource service delivery, including managing contingencies
- Monitor performance, trends and KPIs, driving continuous improvement
- Manage budgets, labour hours and forecasts
- Oversee recruitment, training, absence management, retention and conduct
- Maintain strong client relationships and act as an escalation point when required
- Ensure compliance with health & safety, COSHH and relevant legislation
- Support a positive, inclusive workplace culture aligned to organisational values
What you'll need to succeed
Essential:
- Strong people leadership experience within facilities or services
- IOSH Managing Safely (or equivalent)
- Ability to manage workloads, rotas and performance against contractual demands
- Confident communicator with strong stakeholder management skills
Desirable:
- Experience within healthcare or similarly regulated environments
- Project or change management exposure
- Understanding of COSHH
- SIA Frontline Licence (or willingness to apply)
What you'll get in return
- Opportunity to lead a large, established team on a flagship healthcare contract
- High-profile role with visibility at senior management level
- Values-led organisation with a strong focus on safety, teamwork and integrity
- Initial interim contract with potential for long-term career development within a growing facilities services business
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Soft Services Manager in Oxford employer: Hays Financial Market
Contact Detail:
Hays Financial Market Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Soft Services Manager in Oxford
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector, especially those in healthcare. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up and shine! Attend industry events or job fairs where you can meet potential employers face-to-face. It’s a great way to make a lasting impression and showcase your leadership skills in person.
✨Tip Number 3
Prepare for interviews by researching the company and its values. Be ready to discuss how your experience aligns with their mission, especially in creating safe and welcoming environments in healthcare settings.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a straightforward way to get your application noticed by the right people.
We think you need these skills to ace Soft Services Manager in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Soft Services Manager role. Highlight your leadership experience in facilities management and any relevant healthcare exposure to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've led teams and ensured compliance in previous roles, showing us your passion for creating safe and welcoming environments.
Showcase Your Communication Skills: As a Soft Services Manager, strong communication is key. In your application, demonstrate your ability to engage with stakeholders and manage teams effectively. We want to see how you can connect with people at all levels!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hays Financial Market
✨Know Your Stuff
Make sure you understand the ins and outs of soft services management, especially in a healthcare setting. Brush up on relevant legislation like COSHH and health & safety standards, as well as the specific SLAs you’ll be responsible for. This knowledge will show that you're serious about the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led large teams in the past. Think about times when you motivated your team or improved service delivery. Be ready to discuss your approach to people management and how you handle performance compliance.
✨Engage with Stakeholders
Since this role involves strong client and stakeholder relationships, think of ways to demonstrate your communication skills. Prepare to talk about how you've managed client expectations and resolved issues in previous roles. This will highlight your ability to maintain those crucial relationships.
✨Be Hands-On
As a visible leader, it’s important to convey your hands-on approach. Share experiences where you’ve been actively involved in service delivery or team development. This will help illustrate your commitment to creating a safe and welcoming environment for everyone.