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- Tasks: Lead hard services delivery in a dynamic healthcare environment, ensuring compliance and high-quality service.
- Company: Join a leading facilities management provider with strong values around safety and teamwork.
- Benefits: Potential for permanent role, influence over service quality, and long-term stability.
- Other info: Proactive leaders thrive here; enjoy a collaborative culture focused on continuous improvement.
- Why this job: Make a tangible difference in a critical healthcare setting while developing your leadership skills.
- Qualifications: 5+ years in Hard FM leadership, strong people management, and experience in regulated environments.
The predicted salary is between 46000 - 52000 £ per year.
A leading facilities management provider is seeking an experienced Hard FM Manager to take responsibility for the delivery of hard services at a large, complex healthcare PFI site. This is a key leadership role, managing a sizeable on-site technical team and specialist supply chain, with full accountability for compliance, performance, and continuous improvement in a highly regulated environment.
As Hard FM Manager, you will be accountable for the day-to-day management of all hard services on site, ensuring safe, compliant and high-quality service delivery across planned, reactive and lifecycle works. You will lead and develop a team of 12-15 engineers and supervisors, manage subcontractors, and work closely with the Estates, Lifecycle, Projects and Compliance teams. You will also assume statutory roles such as Water Responsible Person and Fire Responsible Person, depending on business requirements. This role suits someone who is comfortable operating in a pressure-critical healthcare environment, understands PFI contracts, and is confident balancing compliance, performance, people management and cost control.
Key Responsibilities
- Lead and manage site hard services delivery across multiple disciplines.
- Full responsibility for site performance, compliance and P&L.
- Ensure delivery against contractual SLAs and KPIs.
- Act as senior technical lead and escalation point for the client.
- Manage and develop direct reports and specialist supply chain partners.
- Ensure compliance with HTMs, statutory and regulatory requirements.
- Oversee permit systems (PTW, ATW) and safe systems of work.
- Coordinate planned maintenance, reactive works, projects and lifecycle renewals.
- Drive a strong health & safety culture and act as COSHH Coordinator.
- Produce performance, compliance and risk reporting.
- Support lifecycle planning and asset management strategies.
- Champion continuous improvement, innovation and best practice.
- Build strong, collaborative relationships with client stakeholders.
Essential Experience & Skills
- Proven experience (minimum 5 years) in a similar Hard FM leadership role.
- Background managing hard services in a complex or regulated environment (healthcare preferred).
- Strong people management skills with a track record of building high-performing teams.
- Experience managing subcontractors and supplier relationships.
- Understanding of COSHH and safe systems of work.
- Experience holding P&L responsibility.
- Comfortable working with data, reporting and performance metrics.
- Confident communicator, able to work with multiple stakeholders.
Desirable Qualifications
- IWFM Level 3 or above.
- IOSH Managing Safely or NEBOSH.
- Strong working knowledge of HTMs and healthcare compliance.
- Experience delivering change management initiatives.
Personal Attributes
- A proactive, agile leader who thrives in complex environments.
- Genuine commitment to health, safety and quality.
- Collaborative and people-focused management style.
- High integrity with a continuous improvement mindset.
- Commitment to professional development.
This is a high-profile role with real influence over service quality, team culture and contract success. You will be joining an organisation with strong values around safety, teamwork and integrity, offering long-term stability and the opportunity to make a tangible difference in a critical healthcare setting.
If you are interested in this role, please apply now to forward an up-to-date copy of your CV, or contact us for a confidential discussion about your career.
Hard Services Manager in Oxford employer: Hays Financial Market
Contact Detail:
Hays Financial Market Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hard Services Manager in Oxford
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector, especially those who have experience in healthcare. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of PFI contracts and compliance regulations. We want you to be the go-to expert in the room, so practice articulating how your experience aligns with the role's requirements.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've built high-performing teams and managed subcontractors. We love hearing about your successes and how you’ve driven continuous improvement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate candidates who are eager to make a difference in the healthcare sector.
We think you need these skills to ace Hard Services Manager in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences mentioned in the job description. Highlight your leadership experience in hard services management, especially in healthcare settings, to catch our eye!
Showcase Your Achievements: Don’t just list your responsibilities; share your achievements! Use metrics where possible to demonstrate how you’ve improved compliance, performance, or team dynamics in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you’re passionate about this role and how your background makes you the perfect fit for managing hard services in a complex environment like healthcare.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Hays Financial Market
✨Know Your Hard FM Inside Out
Make sure you brush up on your knowledge of hard facilities management, especially in a healthcare context. Understand the key regulations, compliance standards, and performance metrics that are crucial for the role. This will show your potential employer that you're not just familiar with the basics but are ready to tackle the complexities of the job.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure environments. Be ready to discuss your approach to people management, team development, and how you've built high-performing teams in the past. This is a leadership role, so demonstrating your ability to inspire and manage others is key.
✨Understand the PFI Contracts
Familiarise yourself with Private Finance Initiative (PFI) contracts and how they impact service delivery. Be prepared to discuss your experience with these contracts and how you've ensured compliance and performance in previous roles. This knowledge will set you apart as a candidate who understands the financial and operational implications of the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about challenges you've faced in previous roles, particularly around compliance and safety, and how you resolved them. This will help demonstrate your critical thinking and ability to handle real-world situations effectively.