Service Supervisor Location: Redditch area Salary: £35,000 - £40,000 Hours: Monday to Thursday 8:30am - 5:00pm | Friday 8:30am - 2:30pm Contract: Permanent, Full Time The Opportunity A growing engineering and service business is looking to appoint a Service Supervisor to oversee the day-to-day operation of a field-based engineering team. This is a key leadership role responsible for managing service delivery, coordinating workloads and ensuring customers receive a consistently high standard of support. The successful candidate will lead an established team of approximately 11 Field Service Engineers, with further growth planned over the coming years. Key Responsibilities Lead and support a team of Field Service Engineers, ensuring workloads are effectively managed and customer commitments are met. Oversee daily scheduling, allocation of planned and reactive work, and management of operational priorities. Monitor service performance, outstanding jobs and engineer productivity. Support and develop engineers through coaching, mentoring and performance management. Work closely with internal stakeholders to improve operational efficiency, service quality and customer satisfaction. Utilise CRM and service management systems to track workload, service activity and team performance. Drive continuous improvement initiatives and help support the future growth of the service function. About You Previous experience supervising, coordinating or managing service, maintenance or engineering teams. Confident leading experienced field-based engineers and holding teams accountable. Highly organised with the ability to manage changing priorities in a busy environment. Strong customer focus and excellent communication skills. Good IT skills with experience using CRM, scheduling or service management systems. Comfortable analysing service performance and identifying opportunities for improvement. Engineering, technical or service industry experience would be advantageous. What's On Offer £35,000 - £40,000 salary. Monday to Thursday 8:30am - 5:00pm and Friday finish at 2:30pm. Opportunity to lead a growing team within a successful engineering business. Varied role combining people management, operations and customer service. Long-term progression potential as the service function continues to expand. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Service Supervisor employer: Hays Engineering
As a leading pharmaceutical manufacturing business located in St Albans, we pride ourselves on fostering a supportive and dynamic work environment that prioritises employee well-being and professional growth. Our commitment to health and safety is matched by our dedication to providing comprehensive training and development opportunities, ensuring that our team members can thrive in their roles while contributing to meaningful projects that impact lives. Join us for a rewarding career where your expertise as an HSE Advisor will be valued and recognised.
