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- Tasks: Join our sales team to provide technical expertise and support customers with their electrical needs.
- Company: We're a leading electrical manufacturer based near Glasgow, dedicated to innovation and customer satisfaction.
- Benefits: Enjoy a collaborative work environment with opportunities for training and career growth.
- Why this job: Make an impact by solving real-world problems and enhancing customer experiences in a dynamic industry.
- Qualifications: HNC in engineering preferred; 3+ years in technical sales or relevant experience is a plus.
- Other info: Open to graduates with some experience; full training provided for desired skills.
Remit Our client is a large electrical manufacturer based on the outskirts of Glasgow – looking for the services of an Electrical Technical Engineer, (would consider mechanical background with a basic electrical knowledge). You would be responsible for working within the Sales Team (internal & external) to provide technical expertise, develop solutions and support the sales process. The role involves pre-sales support working with customers to understand their needs and helping deliver technical solutions that meet those requirements. Handle post-sales support, addressing technical problems and ensuring customer satisfaction. Co-ordinate the day-to-day workload and performance within the Sales Operations Department, ensuring high standards of customer satisfaction are achieved and maintained. Principal Tasks * Collaborate with the sales team to identify customer needs and develop technical solutions. * Provide pre-sales support by answering technical questions. * Participate in customer meetings to ensure technical solutions offered meet their needs. * Take part in technical and product demonstrations from time to time. * Analysis of technical application of company products and competing equipment to meet customer needs. * Provide post-sales support, troubleshoot technical issues ensuring customer satisfaction. * Work closely across company departments to ensure customer requirements are accurately understood and delivered. Principal Skills Experience and Qualifications * Minimum HNC level in an engineering discipline, preferably electrical, but consider mechanical. * 3+ years of experience in a technical sales role, preferably in the switchgear industry but not essential. * Strong technical skills and ability to understand complex technical concepts. * Excellent communication skills, both verbal and written, and an ability to present technical information concisely. * Strong interpersonal skills and ability to collaborate with cross-functional teams. * Ability to work in a fast-paced environment and manage multiple projects simultaneously. * The following skills are desired, however full training will be provided: * An understanding of LV distribution systems is advantageous but, again, not essential. * An understanding of Single Line Diagrams and General Arrangement Drawings * Experience of hosting interdepartmental contract/enquiry reviews and reporting * Experience with Trimble/Hevacomp/Similar is a bonus. * Understanding of IEC standards for low voltage switchgear is also a bonus. If you are an Electrical or Mechanical Engineer looking for your next career move with this international company, or a Graduate Engineer with a minimum of a years' experience, and interested – please contact me on the below details to discuss your current situation confidentially and if the role might be of interest:- Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Electrical Technical Support Engineer employer: Hays Engineering
Contact Detail:
Hays Engineering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Electrical Technical Support Engineer
✨Tip Number 1
Familiarize yourself with the specific products and services offered by the electrical manufacturer. Understanding their offerings will help you provide tailored technical solutions during customer interactions.
✨Tip Number 2
Brush up on your communication skills, especially in a technical context. Being able to explain complex concepts clearly will be crucial when collaborating with the sales team and engaging with customers.
✨Tip Number 3
Network with professionals in the switchgear industry. Attend relevant events or join online forums to gain insights and make connections that could benefit your application.
✨Tip Number 4
Prepare for potential technical demonstrations by practicing how to present technical information concisely. This will not only boost your confidence but also showcase your expertise during interviews.
We think you need these skills to ace Electrical Technical Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Electrical Technical Support Engineer position. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasize your technical sales experience, especially in the electrical or mechanical fields. Mention specific projects or roles where you collaborated with sales teams or provided technical support.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, provide examples in your application that demonstrate your ability to convey complex technical information clearly and concisely, both verbally and in writing.
Tailor Your Cover Letter: Craft a personalized cover letter that addresses the specific needs of the company. Discuss how your background in engineering and your problem-solving skills can contribute to customer satisfaction and support the sales process.
How to prepare for a job interview at Hays Engineering
✨Understand the Technical Requirements
Make sure you have a solid grasp of the technical aspects related to electrical engineering and sales support. Be prepared to discuss your experience with LV distribution systems, Single Line Diagrams, and any relevant software like Trimble or Hevacomp.
✨Showcase Your Communication Skills
Since excellent communication is key in this role, practice explaining complex technical concepts in simple terms. Be ready to demonstrate how you've effectively communicated with customers and cross-functional teams in the past.
✨Prepare for Customer Interaction Scenarios
Think about past experiences where you had to identify customer needs and develop solutions. Be prepared to share specific examples during the interview that highlight your problem-solving skills and customer satisfaction focus.
✨Demonstrate Your Team Collaboration Experience
This role requires working closely with various departments. Prepare to discuss how you've successfully collaborated with others in previous roles, emphasizing your interpersonal skills and ability to manage multiple projects simultaneously.
