At a Glance
- Tasks: Lead and coordinate vehicle rework and service campaigns for maximum customer satisfaction.
- Company: A leading manufacturer in the transport and engineering sector.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Opportunity to work on strategic projects with cross-functional teams.
- Why this job: Make a real impact on service and product improvements in a growing engineering organisation.
- Qualifications: Experience in managing service campaigns and strong communication skills.
A leading manufacturer within the transport and engineering sector is seeking an experienced Service Campaign Manager to join their growing Aftermarket team. This is an exciting opportunity to take ownership of vehicle fit, rework and service campaign programmes, ensuring high levels of customer satisfaction, operational efficiency and product reliability across fleets in the field.
As Service Campaign Manager, you will be responsible for leading and coordinating proactive vehicle rework and retrofit campaigns from initial assessment through to successful completion. Working closely with engineering, quality, procurement, field service teams and customers, you will ensure campaigns are delivered safely, on time, within budget and to the highest quality standards.
Key responsibilities include:- Developing and managing detailed campaign and retrofit plans
- Assessing campaign requirements, risks, costs and business justification
- Managing teams, contractors, suppliers and service partners
- Coordinating vehicle recalls, upgrades and technical modifications
- Monitoring campaign progress, budgets and completion targets
- Communicating effectively with customers and internal stakeholders
- Managing campaign materials, stock control and sales orders
- Reviewing technical work instructions to ensure practical implementation
- Presenting campaign updates and performance reports to senior leadership
- Driving continuous improvement across service, quality and engineering functions
- Previous experience managing service campaigns, retrofit programmes, vehicle recalls or large-scale field service projects
- Strong people management and stakeholder engagement skills
- Experience coordinating contractors, suppliers and field-based teams
- Excellent planning, organisational and project management abilities
- Commercial awareness with experience managing budgets and cost control
- Strong communication skills with the ability to engage customers and senior stakeholders
- Experience within automotive, transport, heavy vehicle, engineering, manufacturing or aftermarket environments would be highly advantageous
- Knowledge of ERP systems and stock management processes is desirable
- Competitive salary and benefits package
- Opportunity to influence critical service and product improvement programmes
- Career development within a growing engineering organisation
- Exposure to cross-functional leadership and strategic projects
- Supportive and collaborative working environment
Service Campaign Manager in Ballymena employer: Hays Engineering
As a leading specialist in offsite, prefabricated MEP solutions, this company offers a dynamic and supportive work environment in Co Down, Northern Ireland. Employees benefit from comprehensive training, a competitive pension scheme, and generous annual leave, all while working in state-of-the-art facilities that promote continuous improvement and employee wellbeing. With a strong focus on career development and a friendly culture, this organisation is an excellent employer for those seeking meaningful and rewarding opportunities in manufacturing.
StudySmarter Expert Advice🤫
We think this is how you could land Service Campaign Manager in Ballymena
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Hays Engineering, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Service Campaign Manager in Ballymena
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Hays Engineering specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Hays Engineering
✨Know Your Manufacturing Processes
Before you walk into the interview with Hays Engineering, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Hays Engineering value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
