At a Glance
- Tasks: Map customer journeys and create service blueprints for a major UK bank.
- Company: Reputable organisation based in London with a focus on service design.
- Benefits: Competitive contract rate, potential extension, and flexible on-site requirements.
- Other info: Collaborate with stakeholders and enhance customer journeys across multiple channels.
- Why this job: Make a real impact on customer experiences in business banking.
- Qualifications: Experience in service design and business banking processes required.
The predicted salary is between 60750 - 74250 £ per year.
Your new company You will be working for a known organisation that is based in London.
The likely requirement will be to be on-site 2-3 times per month.
This is a 3-month contract with a possible extension for a further 3 months.
The rate is inside the scope of IR35.
Please note, this isn't a UX Designer role, but more of a Process Driven role.
My clients are looking for someone who can map journeys for customers, and someone who has written processes and blueprints for customer onboarding.
Your new role Multiple Immediate requirements for Service Designers with business banking experience The work We're mapping a major UK bank's business banking experience end to end.
The job is to produce service design blueprints for the key customer journeys, the ones that cut across channels and functions: digital, in-branch, telephony, customer servicing and the operations behind them.
This is cross-channel, front-stage and back-stage work.
We need people who can sit with stakeholders across the business, pull a journey apart, and show how it actually works and where it breaks, from the customer's first action through to the Back Office steps that fulfil it.
What you'll do Map key business banking journeys end to end, across digital, branch, telephony and customer servicing.
Build service blueprints that connect the customer-facing experience to the backstage processes,...
Service Designer employer: Hays DT - Midlands
As a leading global accountancy and business advisory firm, our client offers an exceptional work environment in Birmingham's vibrant business district, fostering a culture of innovation and collaboration. Employees benefit from extensive training and development opportunities, allowing for rapid career progression in the dynamic technology sector. With a focus on meaningful projects and a supportive team atmosphere, this is an ideal place for graduates and junior professionals to launch their careers in technology consulting.
