At a Glance
- Tasks: Design and improve public services by understanding user needs and organisational constraints.
- Company: Join a dynamic team focused on enhancing public services through innovative design.
- Benefits: Earn £500 per day with opportunities for professional growth in a collaborative environment.
- Other info: Work in agile teams and utilise your creativity to shape inclusive and accessible services.
- Why this job: Make a real difference in public services while working with diverse teams and stakeholders.
- Qualifications: Strong service design experience, especially in public sector or complex organisations.
We're looking for an experienced Service Designer contractor who can quickly embed into multidisciplinary teams and design or improve end-to-end public services. This role suits someone comfortable working in complex environments, shaping services across digital and non-digital touchpoints, and making progress where problems are not yet fully defined.
Strong communication skills are essential. You'll need to communicate clearly, confidently and adaptively - whether working day-to-day with delivery teams or influencing senior stakeholders.
What we need them to do:
- Design and improve whole services by understanding user needs, organisational constraints and policy intent.
- Take ownership of service journeys, mapping current and future states and identifying opportunities for improvement.
- Use research, data and insight to inform decisions and iterate designs.
- Work closely with researchers, product managers, content designers, developers, policy and delivery colleagues.
- Communicate effectively within teams, contributing positively to team dynamics and decision-making.
- Work confidently with stakeholders, facilitating conversations, managing differing perspectives and building shared understanding.
- Facilitate workshops and design sessions that help teams and stakeholders align and move forward.
- Clearly articulate design decisions, trade-offs and rationale - verbally and visually - even when things are uncertain.
- Ensure services are inclusive, accessible and aligned to relevant standards and guidance.
What you'll need to succeed:
- Strong service design experience in public sector or similarly complex organisations.
- Demonstrable experience working to either the GOV.UK Service Manual or the NHS Service Manual, and applying the principles and standards in practice.
- Evidence of end-to-end service design (not just UX or interaction design).
- Experience working in agile, multidisciplinary teams.
- Proven ability to communicate effectively with a wide range of stakeholders, including non-designers.
- Confident using service design methods (journey mapping, prototyping, co-design, prioritisation, etc.).
- Familiarity with accessibility, inclusion and evidence-based design practices.
What you'll get in return:
£500 per day (inside IR35).
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Service Designer in London employer: Hays DT - Midlands
Join a forward-thinking organisation that values innovation and collaboration, where your expertise as a Service Designer will directly impact the enhancement of public services. With a strong commitment to inclusivity and accessibility, we foster a dynamic work culture that encourages professional growth through multidisciplinary teamwork and continuous learning opportunities. Located in a vibrant area, our company offers a unique chance to engage with diverse stakeholders and contribute to meaningful projects that make a real difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the service design field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best service design projects. Make sure it showcases your ability to tackle complex problems and improve user experiences, as this will really catch the eye of potential employers.
✨Tip Number 3
Prepare for interviews by practising your communication skills. Be ready to discuss how you've worked with multidisciplinary teams and influenced stakeholders. Remember, clear and confident communication is key in service design roles!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting service design roles waiting for you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Service Designer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Designer role. Highlight your experience in service design, especially in public sector environments, and showcase any relevant projects that demonstrate your skills in mapping service journeys and working with multidisciplinary teams.
Showcase Communication Skills:Since strong communication is key for this role, don’t shy away from showcasing your ability to communicate effectively with various stakeholders. Use examples in your application that illustrate how you've facilitated workshops or influenced decision-making in past roles.
Highlight Your Design Process:Clearly articulate your design process in your application. Mention specific service design methods you’ve used, like journey mapping or prototyping, and how they’ve led to successful outcomes. This will show us that you’re not just about the end result but also the journey to get there.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Hays DT - Midlands
✨Know Your Service Design Inside Out
Make sure you’re well-versed in service design principles, especially those from the GOV.UK or NHS Service Manuals. Brush up on your end-to-end service design experience and be ready to discuss specific projects where you've successfully improved services.
✨Communicate Like a Pro
Strong communication skills are key for this role. Practice articulating your design decisions clearly and confidently. Prepare examples of how you've facilitated conversations with stakeholders and navigated differing perspectives in past projects.
✨Showcase Your Research Skills
Be prepared to discuss how you use research, data, and insights to inform your design decisions. Have examples ready that demonstrate your ability to iterate designs based on user needs and organisational constraints.
✨Get Hands-On with Workshop Facilitation
Since you'll be facilitating workshops and design sessions, think about how you can showcase your experience in this area. Prepare to share techniques you’ve used to align teams and stakeholders, ensuring everyone is on the same page.
