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For Companies At a Glance
- Tasks: Provide top-notch IT support, troubleshoot issues, and manage ticketing for users across the UK.
- Company: Join a rapidly growing financial services organization that values staff development and teamwork.
- Benefits: Enjoy a competitive salary of £30,000 and opportunities for professional growth.
- Why this job: Be part of a friendly team, make an impact, and enhance your tech skills in a dynamic environment.
- Qualifications: Experience with IT infrastructure, cloud systems, and a strong customer service focus is essential.
- Other info: Occasional travel required; must have a valid driving license.
The predicted salary is between 24000 - 42000 £ per year.
Job Description
Your new role
We are currently seeking an IT Support Engineer to work with a reputable financial services organisation 5 days per week in Bromsgrove. This organisation, who have a passion for developing their staff are currently experiencing a steep growth curve, and as such have a fantastic opportunity for an IT Support Engineer to join their personable team on a full time basis.
You will act as a point of contact for first contact issues, logging all work requests on internal ticketing system and keeping users up to date with tickets.
You will offer expert IT support services, troubleshooting hardware, software, and network issues efficiently for employees across uk locations whilst liaising with third party companies to ensure computer and telephony systems and software are operating to agreed service levels.
Occasional travel to different sites will be required, so must have a driving licence
What you'll need to succeed
Experience supporting and maintaining IT infrastructure, networks and cloud-based systems (eg Office 365 & Azure AD) and setup of computers, mobile devices and other peripherals.
Experience setting up remote user PC requirements, including VPN connection, encryption, email, antivirus and server access.
Active Directory/Azure Entra ID
Windows Server (desirable)
Windows 10 and above
Microsoft Office and other software products
Microsoft Azure/365 experience
Experience and exposure to hardware such as Firewalls/Switches/storage arrays/printers
Mobile Device Management (Tablets, Mobile Phones)
Solid knowledge of LAN, WAN and VPN technologies
Understanding Security principles
This role is customer-focussed, so a strong background/focus on customer service will be key to this opportunity.
What you'll get in return
£30,000 per annum
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
IT Support Engineer employer: Hays DT - Midlands
Contact Detail:
Hays DT - Midlands Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Make sure to familiarize yourself with the specific IT infrastructure and tools mentioned in the job description, such as Office 365, Azure AD, and Windows Server. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Since this role emphasizes customer service, prepare to discuss your previous experiences where you successfully resolved IT issues for users. Highlight any instances where you went above and beyond to ensure user satisfaction.
✨Tip Number 3
Be ready to demonstrate your troubleshooting skills during the interview. You might be asked to solve a hypothetical IT problem on the spot, so practice common scenarios related to hardware, software, and network issues.
✨Tip Number 4
Since occasional travel is required, ensure you have a valid driving license and be prepared to discuss your flexibility regarding travel. This shows your commitment to the role and willingness to support different sites.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with infrastructure, networks, and cloud-based systems like Office 365 and Azure AD. Use specific examples to demonstrate your troubleshooting skills.
Craft a Strong Cover Letter: Write a cover letter that emphasizes your customer service focus and your ability to handle first contact issues. Mention your experience with remote user setups and any relevant certifications or training.
Highlight Technical Skills: Clearly list your technical skills related to the job description, such as Active Directory, Windows Server, and knowledge of LAN/WAN/VPN technologies. This will show that you meet the technical requirements of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Hays DT - Midlands
✨Show Your Technical Skills
Be prepared to discuss your experience with IT infrastructure, networks, and cloud-based systems like Office 365 and Azure AD. Highlight specific examples of troubleshooting hardware and software issues you've resolved in the past.
✨Demonstrate Customer Service Focus
Since this role is customer-focused, share instances where you provided exceptional support to users. Emphasize your ability to communicate effectively and keep users informed about their ticket status.
✨Familiarize Yourself with the Company
Research the financial services organization and understand their values and growth trajectory. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare to walk through how you would handle specific IT issues or user requests, demonstrating your thought process and technical knowledge.
