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For Companies At a Glance
- Tasks: Lead the Customer Service and Planning team, managing orders and improving operational efficiency.
- Company: Join a global building materials company in Coventry that's growing and evolving.
- Benefits: Enjoy a permanent contract, competitive salary, and work-from-home options.
- Why this job: Great opportunity for growth in transport and logistics with strong training and development support.
- Qualifications: Excellent communication, leadership skills, and experience in customer service and planning required.
- Other info: Work hours are Mon-Fri with one Saturday every four weeks; flexibility is key.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Your new company
You will be working for a global building materials company based in Coventry. They are currently experiencing a period of growth and transition and are looking for a Customer Service and Planning Team Leader to manage and improve the operational efficiency of the planning and customer service function.
Your new role
Reporting to the UK Customer Service and Planning Manager, this role will lead the Customer Service and Planning team. The role involves managing customer orders and amendments for the business, ensuring optimal fleet efficiency and cost-effectiveness. Responsibilities include material requirements planning, capacity planning, and regular KPI analysis for improvements. The candidate will ensure timely completion of administrative tasks, liaise daily with managers and team leaders to optimise fleet utilisation, and build strong relationships with stakeholders. Effective communication within the team and the wider business is crucial to address customer needs promptly. The role also involves managing the complaints' procedure, providing consistent training and coaching to team members, monitoring performance, and driving continuous improvement through participation in initiatives and sharing best practices.
What you'll need to succeed
The ideal candidate will need excellent communication, leadership, people management, and organisational skills. Previous experience in a customer-focused and planning environment, committed to delivering exceptional customer service and meeting KPI standards. You will need to demonstrate resilience under pressure, confidently making informed decisions. A digital mindset and proficiency with new technology and IT skills are essential. Experience with SAP modules and Transport Management Systems is desirable. You will also need experience of facilitating change and driving continuous improvement.
What you'll get in return
For this role, you will receive a permanent contract alongside an annual salary of £38,000. The hours are Mon-Fri 07:00-15:45 and 08:15-17:00, which changes on a rolling basis. There is also the requirement to work 1 Saturday every 4 weeks. This will be a work from home day and will be from 07:00am-12:00pm. This role comes with great training and development opportunities and is perfect for someone looking to progress and learn within the transport and logistics sector.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Customer Service and Planning Team Leader employer: Hays DT - Midlands
Contact Detail:
Hays DT - Midlands Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service and Planning Team Leader
✨Tip Number 1
Familiarize yourself with the specific customer service and planning processes used in the building materials industry. Understanding the nuances of this sector will help you speak confidently about how you can improve operational efficiency.
✨Tip Number 2
Highlight your experience with SAP modules and Transport Management Systems during the interview. Be prepared to discuss specific examples of how you've used these tools to enhance customer service or streamline planning processes.
✨Tip Number 3
Demonstrate your leadership skills by preparing examples of how you've successfully managed teams in high-pressure situations. Share stories that showcase your ability to drive continuous improvement and facilitate change.
✨Tip Number 4
Build a strong understanding of key performance indicators (KPIs) relevant to customer service and planning. Be ready to discuss how you've used KPI analysis in the past to make informed decisions and improve team performance.
We think you need these skills to ace Customer Service and Planning Team Leader
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand the key responsibilities and required skills, such as leadership, communication, and planning experience, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in customer service and planning environments. Provide specific examples of how you've improved operational efficiency or managed teams effectively.
Showcase Your Skills: Make sure to highlight your digital mindset and proficiency with technology, especially any experience with SAP modules or Transport Management Systems. This will demonstrate your readiness for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarizes your qualifications but also expresses your enthusiasm for the role and the company. Mention your commitment to delivering exceptional customer service and driving continuous improvement.
How to prepare for a job interview at Hays DT - Midlands
✨Showcase Your Leadership Skills
As a Customer Service and Planning Team Leader, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams in the past, focusing on your approach to coaching and training team members.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to discuss how you have built strong relationships with stakeholders and how you handle customer complaints. Use specific examples to illustrate your points.
✨Demonstrate Your Problem-Solving Abilities
The ability to make informed decisions under pressure is essential. Prepare to share instances where you've faced challenges in planning or customer service and how you resolved them while maintaining efficiency.
✨Familiarize Yourself with Relevant Technologies
Since proficiency with technology is important, brush up on your knowledge of SAP modules and Transport Management Systems. Be prepared to discuss your experience with these tools and how they can enhance operational efficiency.
