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- Tasks: Provide expert support for Oracle HCM and Payroll modules while resolving live tickets.
- Company: Join a dynamic organisation focused on optimising Oracle systems.
- Benefits: Competitive daily rate, hybrid work model, and opportunity for knowledge transfer.
- Why this job: Make a real impact by stabilising systems and enhancing team capabilities.
- Qualifications: Experience with Oracle HCM/Payroll and strong problem-solving skills required.
- Other info: Fast-paced environment with opportunities for professional growth.
The predicted salary is between 40000 - 60000 £ per year.
We are seeking an experienced Oracle Technical Support Analyst/Functional Consultant to provide specialist support across Oracle HCM and Payroll modules. This role will play a key part in stabilising the current environment, resolving a significant volume of tickets, and transferring knowledge to the existing internal team.
Contract - 3 months Inside IR35 £500-£525 per day
Hybrid - Ideally 2 days per week on site in Birmingham
The organisation currently has over 200 live Oracle tickets, with many specifically related to HCM and Payroll. You will be brought in to rapidly assess, prioritise, and resolve these issues while ensuring the internal team gains the capability to manage these areas moving forward.
Key Responsibilities- Provide hands-on support for Oracle HCM and Payroll modules.
- Take ownership of a high volume of live tickets, focusing on resolution and prevention.
- Conduct root cause analysis and recommend long-term fixes or process improvements.
- Work closely with internal stakeholders and technical teams to troubleshoot and deliver solutions.
- Deliver structured knowledge transfer to two existing team members to ensure continuity.
- Support best-practice configuration and functional optimisation within Oracle HCM/Payroll.
- Strong experience as an Oracle Technical Analyst or Functional Consultant.
- Proven background supporting Oracle HCM and Payroll modules in a complex environment.
- Comfortable managing and reducing high ticket volumes.
- Ability to communicate clearly with both technical and non-technical users.
- Experience providing training/KT to internal teams.
- Strong problem-solving skills and a proactive approach to stabilising system issues.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Oracle HCM Support in Birmingham employer: Hays DT - Midlands
Contact Detail:
Hays DT - Midlands Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Oracle HCM Support in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the Oracle community or related fields. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews by brushing up on your Oracle HCM and Payroll knowledge. We recommend doing mock interviews with friends or using online platforms to get comfortable with common questions.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you’ve tackled high ticket volumes or resolved complex issues in the past. This will demonstrate your hands-on experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Oracle HCM Support in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Oracle HCM and Payroll modules. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a clear understanding of the challenges we face, so let your personality come through.
Showcase Problem-Solving Skills: Since this role involves resolving a high volume of tickets, make sure to highlight your problem-solving abilities. Share specific examples of how you've tackled similar challenges in the past – we want to know how you think!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just click ‘apply now’!
How to prepare for a job interview at Hays DT - Midlands
✨Know Your Oracle Stuff
Make sure you brush up on your knowledge of Oracle HCM and Payroll modules. Be ready to discuss specific challenges you've faced in previous roles and how you resolved them. This will show that you’re not just familiar with the system, but that you can also handle the complexities that come with it.
✨Ticket Management Experience
Since this role involves managing a high volume of live tickets, prepare examples of how you've successfully handled similar situations in the past. Highlight your problem-solving skills and any strategies you used to prioritise and resolve issues efficiently.
✨Communication is Key
You’ll need to communicate effectively with both technical and non-technical users. Practice explaining complex concepts in simple terms. Think of examples where you’ve successfully trained or transferred knowledge to others, as this will be crucial for the role.
✨Show Your Proactive Side
Employers love candidates who take initiative. Be ready to discuss how you've identified root causes of issues and implemented long-term fixes or process improvements in your previous roles. This will demonstrate your proactive approach to stabilising systems.
