Job Description
Your new company
Working for a national charitable organisation, you will be providing support to the FOI and Complaints Manager in the administration of complaints, including logging, acknowledging, disseminating, collating and issuing responses and updating the complaints system with outcomes and files for stage 1 complaints.
Your new role
- Manage the Customer Services and external CEO inboxes, ensuring records are kept in line with the Fund's Retention Schedule, responding to queries, including disseminating to or liaising with services to provide responses to customers
- Log, disseminate and acknowledge reports of concerns from members of the public
- Assist the FOI and Complaints Manager in identifying service improvements from stage 1 complaints
- Log, acknowledge and administer the collation and responding of Freedom of Information requests, escalating to the FOI and Complaints Manager when necessary.
- Provide business continuity cover for other information governance inboxes as and when required
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Governance Officer in Birmingham employer: Hays DT - Midlands
As a leading global accountancy and business advisory firm, our client offers an exceptional work environment in Birmingham's vibrant business district, fostering a culture of innovation and collaboration. Employees benefit from extensive training and development opportunities, allowing for rapid career progression in the dynamic technology sector. With a focus on meaningful projects and a supportive team atmosphere, this is an ideal place for graduates and junior professionals to launch their careers in technology consulting.
