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- Tasks: Handle housing complaints, assist customers, and ensure effective resolution.
- Company: A supportive North West Housing Association with a focus on customer care.
- Benefits: Competitive hourly rate and on-the-job training from experienced leaders.
- Other info: Opportunity for hybrid work after training and excellent career development.
- Why this job: Make a difference by helping people resolve their housing issues.
- Qualifications: Strong communication skills and a caring, empathetic attitude.
Your new company: We are currently recruiting for a Complaints handler for a North West Housing Association.
Your new role: You will work alongside the customer care and complaints team handling complaints in line with the HOS code (Housing Ombudsman Service). You will deal with initial complaints over the phone, triaging and assisting with complaints and where needed to escalate to the relevant team. The role will also involve audit checking of complaints compliance. This is a full-time temporary role, and you will be required to work from the office based in Birchwood, Warrington. There could be an opportunity to work hybrid once initial training has been completed and if you are able to show a good understanding of the role from previous experience.
What you'll need to succeed: The successful candidate will be able to communicate effectively with customers, have excellent interpersonal skills and be willing to go the extra mile to ensure complaints are dealt with effectively. You will be caring and empathetic, and you will be accountable, flexible and able to work from the office. The team is very busy, and you must be able to organise and manage your workload proactively and recognise when it is appropriate to escalate.
What you'll get in return: You will receive a competitive hourly rate, and you will receive on-the-job training from supportive team leaders.
What you need to do now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Housing Complaints Handler in Warrington employer: Hays Construction and Property
Contact Detail:
Hays Construction and Property Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Complaints Handler in Warrington
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling complaints, it's crucial to demonstrate your ability to listen and respond empathetically. Role-play with a friend or family member to get comfortable with potential scenarios.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experiences where you successfully managed multiple tasks or escalated issues effectively. This will highlight your proactive approach to workload management.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Housing Complaints Handler in Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Housing Complaints Handler role. Highlight any relevant experience you have in customer service or complaints handling, and don’t forget to mention your interpersonal skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping customers and how your skills align with the role. Keep it concise but impactful.
Showcase Your Empathy: In your application, emphasise your caring and empathetic nature. Share examples of how you've gone the extra mile for customers in the past – this will resonate well with us at StudySmarter!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Hays Construction and Property
✨Know the HOS Code
Familiarise yourself with the Housing Ombudsman Service (HOS) code before your interview. Understanding its principles will show that you’re serious about handling complaints effectively and can help you answer questions related to compliance.
✨Showcase Your Communication Skills
Prepare examples of how you've successfully communicated with customers in the past. Think of specific situations where your interpersonal skills made a difference, especially in resolving complaints or issues.
✨Demonstrate Empathy
Be ready to discuss how you approach customer complaints with care and empathy. Share stories that highlight your ability to understand and relate to customers' feelings, which is crucial for this role.
✨Organise Your Thoughts
Since the role involves managing a busy workload, practice articulating how you prioritise tasks and manage time effectively. Use examples from previous experiences to illustrate your proactive approach to workload management.