Neighbourhood Officer - Liverpool in Vauxhall

Neighbourhood Housing OfficerSouth Liverpool Patch | 2-Month Fixed Term Contract£18 - 23 per hour | Weekly Pay37 Hours per Week with 1 Day per Week in Liverpool City Centre Office | Home-Based & Community-Based Working.
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Your new company
Hays are delighted to be partnering with a highly respected and community-focused housing organisation to recruit a Neighbourhood Housing Officer on an initial 2-month fixed term contract, with strong potential for extension through Hays.
This is an excellent opportunity for an experienced housing professional who thrives on building positive relationships, managing a diverse housing portfolio, and making a genuine difference within local communities across South Liverpool.
Your new role As a Neighbourhood Housing Officer, you will manage a designated housing patch and act as a key contact for residents, delivering a proactive and customer-focused housing management service. You will work closely with tenants, local partners, support agencies and internal teams to ensure neighbourhoods remain safe, sustainable and well-maintained.The role offers a great balance of flexibility, with approximately one day per week based in a modern Liverpool city centre office, alongside home working and regular visits across your neighbourhood patch.
Key Responsibilities
Managing a portfolio of properties and tenancies across South Liverpool
Delivering tenancy management services including tenancy audits, starter tenancy reviews and home visits
Investigating and resolving tenancy breaches, anti-social behaviour and neighbourhood issues
Managing a caseload of tenancy sustainment and support cases
Working collaboratively with residents, community groups and partner agencies
Conducting estate inspections and identifying opportunities for neighbourhood improvements
Preparing and serving appropriate tenancy xwwtmva notices where required
Supporting vulnerable residents through early intervention and signposting services
Maintaining accurate case records and ensuring compliance with relevant legislation and policies
Driving resident engagement and helping to improve customer satisfaction levelsWhat Youll need to succeed
Previous experience within a housing management, neighbourhood officer, tenancy officer or housing officer role
Knowledge of housing legislation and tenancy management best practice
Experience managing anti-social behaviour and tenancy breach cases
Strong communication, negotiation an...