At a Glance
- Tasks: Manage leasehold cases and support residents with housing services.
- Company: Established housing provider in Norwich with a strong community focus.
- Benefits: Competitive pay, potential for permanent role, and flexible working hours.
- Other info: Opportunity for career growth and to work in a supportive environment.
- Why this job: Make a real difference in people's lives while developing your career in housing management.
- Qualifications: Experience in housing or neighbourhood management and a full UK driving licence.
The predicted salary is between 19 - 19 £ per hour.
Norwich, Norfolk
£19.00 per hour PAYE / circa £24.50 per hour Umbrella / 37 hours per week | 3 months initially | Potential Temp-to-Perm
Your new company
Hays is working in partnership with an established housing provider in Norwich to recruit an experienced Leasehold / Neighbourhood Officer. This is an initial 3-month temporary position with the potential for extension and the opportunity to become permanent for the right candidate.
Your new role
You will provide a comprehensive housing management service specifically supporting leaseholders and shared owners, acting as a key point of contact for residents while managing your own varied caseload.
Your responsibilities will include:
- Managing leasehold and neighbourhood cases
- Providing advice and guidance to leaseholders and shared owners
- Carrying out estate inspections, home visits and property visits
- Managing anti-social behaviour cases and breaches of lease
- Investigating and resolving resident complaints and complex enquiries
- Managing Section 20 consultations relating to major works
- Processing applications for landlord consent and permissions
- Ensuring residents understand their rights and responsibilities under their lease
- Working alongside service charge and asset management teams
- Liaising with contractors and other internal and external stakeholders
- Supporting planned maintenance and improvement works
- Supporting resident engagement and service improvements
- Taking appropriate enforcement action where required
What you'll need to succeed
You will ideally have previous experience within leasehold, homeownership, housing or neighbourhood management and be confident managing your own caseload. Experience within social housing would be particularly beneficial, alongside knowledge of leasehold legislation, Section 20 consultation, resident case management, ASB and neighbourhood services.
Applications are welcomed from candidates who have previously worked as a Leasehold Officer, Homeownership Officer, Housing Officer, Neighbourhood Officer, Leasehold Services Officer or Home Ownership Specialist. A full UK driving licence and access to your own vehicle are required for this role.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Adam Tooley at Hays for a confidential discussion.
Leasehold Manager in Thorpe Hamlet employer: Hays Construction and Property
Join a dynamic and supportive architecture practice in the heart of Sevenoaks, where your career as an Architectural Technologist can flourish. With a diverse range of projects and clients, you will benefit from a collaborative work culture that prioritises professional development through regular CPD sessions and training opportunities. Enjoy the convenience of excellent transport links and ample parking, making it easy to balance work and life while contributing to meaningful architectural solutions.
Contact Details:
Hays Construction and Property Recruitment Team
