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- Tasks: Support residents and manage communications about property works.
- Company: Join a leading construction and maintenance business in Grimsby.
- Benefits: Earn up to £17.00ph, enjoy 28 days holiday, and benefit from free parking.
- Why this job: Make a real impact by helping residents while gaining valuable experience.
- Qualifications: Previous customer service experience in housing or construction is essential.
- Other info: This role offers long-term work with weekly pay and a friendly team environment.
A leading construction and repairs and maintenance business is seeking an experienced Tenant Liaison Officer to join the team from Mid-August until March 26. Working hours are Monday to Friday, 8am-4.30pm. This is predominantly a site-based role, with occasional travel to sites as and when required.
As a Liaison Officer, you will report to the Site Manager and work within the Site Teams, to support the delivery of various planned programmes across the property portfolio. You will be the central point of contact for residents, providing clear and accurate communications regarding the works happening in their properties.
Your responsibilities will include:
- Building and maintaining positive relationships
- Contacting residents - via phone & email
- Developing tailored support plans
- Conducting pre-works home visits, assisting with the moving and storage of possessions
- Keeping residents informed throughout the works
- Undertaking customer satisfaction surveys, supporting resident complaints
- Completing administration duties
You will have previous experience in an office-based customer service/administration position within the construction, housing or property sectors. Experience speaking to residents/homeowners/tenants is ideal. You will also have excellent time management and organisational skills, strong IT literacy and a full UK driving licence (essential). You will live within a commutable distance of Grimsby.
You will receive an hourly rate of up to £17.00ph PAYE or Umbrella plus 28 days holiday. Free parking is available on site. Weekly pay. Long-term work.
If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Tenant Liaison Officer employer: Hays Construction and Property
Contact Detail:
Hays Construction and Property Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liaison Officer
✨Tip Number 1
Familiarise yourself with the local housing and property landscape in Grimsby. Understanding the specific challenges and needs of residents in the area will help you build rapport and communicate effectively during your role.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complaints and feedback. Being able to demonstrate your ability to manage resident concerns with empathy and professionalism will set you apart from other candidates.
✨Tip Number 3
Network with professionals in the construction and housing sectors. Attend local events or join online forums to connect with others in the field, which can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare for potential site visits by understanding the logistics involved in property maintenance and repairs. Being knowledgeable about the processes will help you communicate more effectively with both residents and site teams.
We think you need these skills to ace Tenant Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration, particularly within the construction or housing sectors. Emphasise any previous roles where you interacted with residents or homeowners.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities of the Tenant Liaison Officer role. Mention your ability to build relationships, manage time effectively, and communicate clearly with residents.
Showcase Relevant Skills: In your application, highlight your strong IT literacy and organisational skills. Provide examples of how you've successfully managed multiple tasks or projects in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Hays Construction and Property
✨Know the Company
Before your interview, do some research on the construction and repairs business. Understand their values, recent projects, and how they engage with tenants. This will help you tailor your answers and show genuine interest.
✨Demonstrate Communication Skills
As a Tenant Liaison Officer, clear communication is key. Prepare examples of how you've effectively communicated with residents or clients in the past. Highlight your ability to convey information clearly and handle any concerns.
✨Showcase Your Organisational Skills
This role requires excellent time management and organisational skills. Be ready to discuss how you prioritise tasks and manage your time effectively, especially when dealing with multiple residents and their needs.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as a resident complaint or a scheduling conflict. Think through potential scenarios and how you would approach them, demonstrating your problem-solving abilities.
