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- Tasks: Manage arrears cases and support customers in getting back on track with their rent.
- Company: Leading North West housing provider focused on customer service.
- Benefits: Weekly pay, part-time hours, and a supportive team environment.
- Why this job: Make a real difference by helping customers manage their finances and sustain their tenancies.
- Qualifications: Strong negotiation skills and experience in customer service or credit control.
- Other info: Join a performance-driven team with opportunities for personal growth.
The predicted salary is between 30000 - 40000 £ per year.
Location: Liverpool
Contract: 3-month assignment (to support a job-share)
Hours: 2 days per week, 7 hours per day (09:00-17:00, 1-hour lunch)
Start: ASAP
Your new company
A leading North West housing provider delivering high-quality, customer-focused services across multiple regions. You will join a supportive, performance-driven Customer Accounts team committed to sustaining tenancies and protecting rental income.
Your new role
As an Early Interventions Specialist, you will manage lower-level arrears cases and carry out key administrative tasks to support income collection. This is a proactive, customer-focused role centred on early contact, negotiation, and helping customers get back on track with their rent. You will handle inbound and outbound calls, use technology to prioritise cases, and work closely with internal teams and external partners to achieve the best outcomes.
What you will need to succeed
- We need someone who can hit the ground running, who is comfortable having calls with customers via inbound and outbound contacts.
- Negotiation skills and a proven track record, for example, in credit control or delivering high quality customer service, would be considered.
- This role is about early contact with customers who are in rent arrears so that we can work with them to get back on track.
- Attention to detail is a must, as it is highly organised.
What you will get in return
- Weekly Pay
- Part-time hours Monday to Friday
What you need to do now
If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Early Intervention Officer in St Helens employer: Hays Construction and Property
Contact Detail:
Hays Construction and Property Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Early Intervention Officer in St Helens
✨Tip Number 1
Get to know the company before your interview! Research their values and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your negotiation skills! Since this role involves helping customers with rent arrears, think of scenarios where you might need to negotiate. Role-playing with a friend can really boost your confidence.
✨Tip Number 3
Be ready to showcase your attention to detail. Prepare examples from your past experiences where your organisational skills made a difference. This will highlight your fit for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that job!
We think you need these skills to ace Early Intervention Officer in St Helens
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Early Intervention Officer role. Highlight your negotiation skills and any relevant experience in credit control or customer service. We want to see how you can hit the ground running!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping customers get back on track with their rent. Show us your proactive approach and how you can contribute to our supportive team.
Showcase Attention to Detail: Since this role requires high organisation, make sure your application is free from typos and errors. We appreciate attention to detail, so double-check everything before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Hays Construction and Property
✨Know Your Stuff
Before the interview, make sure you understand the role of an Early Intervention Officer. Familiarise yourself with the key responsibilities like managing arrears cases and the importance of early contact with customers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Skills
Highlight your negotiation skills and any relevant experience in credit control or customer service. Prepare specific examples from your past work where you've successfully helped customers or resolved issues. This will demonstrate your ability to handle the proactive nature of the role.
✨Practice Makes Perfect
Since this role involves a lot of communication, practice answering common interview questions out loud. You could even role-play with a friend to simulate the inbound and outbound calls you'll be making. This will help you feel more comfortable and articulate during the actual interview.
✨Be Organised and Detail-Oriented
Given the emphasis on attention to detail in the job description, come prepared with a notepad and pen. Take notes during the interview and ask insightful questions about the team and processes. This shows that you’re organised and serious about contributing to the company’s success.