At a Glance
- Tasks: Support homeowners with service charges and manage accounts effectively.
- Company: Small housing association focused on resident needs.
- Benefits: Competitive pay, flexible working, and holiday entitlement.
- Other info: Opportunity for growth in a supportive environment.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 50000 - 65000 £ per year.
Temp 3 months initially 22 PAYE plus holiday
Canning Town Area - 3 days in the office 2 days working from home
Our client, a small housing association, is looking to recruit a Service Charge Officer to mainly deal with S20 notices and queries. As the successful candidate you will assist homeowners to sustain their lease and maximise income through the effective management of accounts.
You will also:
- Provide an effective, proactive and resident-focused income collection service, balancing prevention, support, and recovery.
- Provide an objective and effective income recovery service.
- Be sensitive to resident needs, being the first and main contact for service charges.
- Appropriately refer complex casework.
- Assist with the preparation of papers for court and tribunals.
- Ensure arrears recommendations are actioned.
- Ensure timely completion of benefit claims and assist with verification.
- Identify at-risk residents and ensure that they are provided with appropriate support and advice.
- Maximise recovery of former tenant, parking, sundry and other homeowner debts.
- Meet with residents online, in the office, and in their homes.
Please click apply now or contact me for more information.
Service Charge Officer employer: Hays Construction and Property
As a small housing association located in the vibrant Canning Town area, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee well-being and professional growth. Our team enjoys flexible working arrangements, with three days in the office and two days from home, allowing for a healthy work-life balance while making a meaningful impact in the community through effective income management and resident support.
Contact Details:
Hays Construction and Property Recruitment Team
