At a Glance
- Tasks: Lead complex complaints investigations and manage sensitive cases from start to finish.
- Company: Join a dynamic Customer Resolution team in the housing sector.
- Benefits: Enjoy weekly pay and flexible weekday hours.
- Other info: Flexible working arrangements after initial training for a better work-life balance.
- Why this job: Make a real difference by resolving complaints and supporting your community.
- Qualifications: Strong experience in complaints investigation and excellent written communication skills.
The predicted salary is between 30000 - 40000 £ per year.
This role is full time, 35 hours per week, with flexible working between 8am and 6pm.
You ll complete an initial training period in the office, then move to 1-2 days a week on site.
Your new role You ll join the Customer Resolution team as a Senior Complaints Handler, taking on complex and high volume cases to support the team during a busy period.
You ll lead on stage 1 and stage 2 investigations, using the Ombudsman portal, collating evidence, responding to information requests, and piecing together clear, accurate case documents for legal colleagues and solicitors.
You ll manage sensitive cases end to end, ensuring evidence is gathered, analysed and presented in a way that meets regulatory standards.
What you ll need to succeed Strong experience in complaints investigation, including evidence gathering and case analysis.
Confidence using Ombudsman processes or similar regulatory portals.
Ability to collate, structure and present evidence clearly for legal review.
Experience in social housing or another regulated environment.
Excellent written communication skills and the ability to produce clear, logical case documents.
What you ll get in return Weekly Pay Flexible, weekday hours What you need to do now If you re interested in this role, click apply now to forward an up-to-date copy of your CV, or call us now.
If this job isn t quite right for you, but you...
Senior Complaints Handler - Housing employer: Hays Construction and Property
Join a leading MEP consultancy in Antrim that prioritises innovation and sustainability, offering a dynamic work culture where your growth is nurtured through structured training and mentorship. As a Junior Sustainability Engineer, you'll engage in diverse projects while enjoying competitive benefits, flexible working arrangements, and a clear pathway to advance your career in building sustainability.
Contact Details:
Hays Construction and Property Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Complaints Handler - Housing
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Hays Construction and Property looking for candidates who are engaged and informed.
We think you need these skills to ace Senior Complaints Handler - Housing
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Hays Construction and Property. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Hays Construction and Property
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Hays Construction and Property’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
