At a Glance
- Tasks: Coordinate housing services for older residents, ensuring their wellbeing and safety.
- Company: Join a respected social housing provider focused on quality service.
- Benefits: Weekly pay, access to benefits, and potential contract extension.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact in the community and support older residents.
- Qualifications: Experience in housing management and excellent customer service skills.
You'll be joining a respected social housing provider with a strong reputation for delivering high-quality services to older residents across the region. Their Older People's Services are entering an exciting period of development, with a renewed focus on proactive housing management, customer wellbeing and service excellence. You'll be part of a supportive, collaborative team that values customer-first thinking, strong communication and a hands-on approach. This organisation prides itself on creating safe, well-managed environments where older residents can thrive - and you'll play a key role in making that happen.
As Housing & Customer Services Coordinator, you will deliver high-quality, customer-focused housing management across sheltered and retirement living schemes in the Lytham St Annes area. This is a varied, fast-paced role where you'll be the face of the service onsite ensuring customers receive responsive support and schemes operate safely and efficiently.
Your responsibilities will include:
- Managing allocations and lettings in line with procedures, meeting void targets and maximising income
- Attending local authority allocations panels and liaising with care teams and key partners
- Ensuring health, safety, wellbeing and safeguarding responsibilities are met across all schemes
- Maintaining a regular onsite presence, identifying and resolving housing or wellbeing concerns
- Delivering tenancy management, including enforcement and investigating ASB through to resolution
- Completing risk assessments, incident reporting and ensuring compliance with procedures
- Working closely with asset management to monitor repairs and keep customers updated
- Managing purchase orders and invoices promptly and accurately
- Supporting resident engagement, including arranging and leading customer meetings
- Responding to informal complaints within required timescales
- Promoting effective partnership working with local authorities, care providers and third-party agencies
What you'll need to succeed:
- Knowledge of housing management legislation and tenancy management principles
- Experience delivering excellent customer service
- Ability to travel easily between sites in a reactive role
- Strong communication skills and confidence engaging with diverse customers
- Excellent attention to detail and strong administrative capability
- Ability to work autonomously while contributing to a wider team
- Experience in Over 55's Housing or sheltered/retirement living services
- Resilience, adaptability and a customer-first mindset
- Membership of the Chartered Institute of Housing (desirable)
This role offers the chance to make a genuine impact - supporting older residents, improving communities and contributing to a positive, customer-focused team culture.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Contact Details:
Hays Construction and Property Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Scheme Coordinator
✨Get Involved in Local Volunteering
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✨Attend Sector-Specific Events
Join meetings, workshops, or talks hosted by organisations in the nonprofit realm. These events are perfect for making connections and learning about temporary roles that might not be widely advertised. Plus, you can showcase your passion for social impact right there!
✨Don’t Forget Online Applications!
When you spot a temporary role at Hays Construction and Property that piques your interest, go ahead and apply through their website! Tailor your message to highlight how your skills align with their mission – it shows you care about the cause, which is key in this field.
We think you need these skills to ace Scheme Coordinator
Some tips for your application 🫡
Show Your Passion for Social Impact:In the world of nonprofits, it's all about the passion and commitment to making a difference. Make sure your cover letter speaks genuinely about why you're excited about this role at Hays Construction and Property. Share any experiences you've had with social impact projects or volunteering — it shows you live and breathe the cause!
Highlight Relevant Experience and Skills:For a temporary position in the nonprofit sector, focus on showcasing any specific skills or experience related to project management, community engagement, or fundraising. List any relevant work or volunteer roles on your CV, and consider including quantifiable achievements that demonstrate your impact in previous positions.
References from the Sector:Including references from previous roles in the nonprofit world can really bolster your application. If you've worked on similar social-impact projects before, ask those colleagues or supervisors if they'd be willing to vouch for your skills. This adds credibility and shows you're trusted in the sector, which can be a big plus for Hays Construction and Property.
Be Ready for a Quick Turnaround:Since this role is temporary, let your interest shine through in your application! Mention in your cover letter your availability to start immediately or at short notice. It shows you're keen and ready to dive right into the exciting work at Hays Construction and Property!
How to prepare for a job interview at Hays Construction and Property
✨Show Your Passion for the Cause
When interviewing for a role in the non-profit sector, especially for a temporary position, it's crucial to convey your genuine passion for social impact. Discuss why the mission of Hays Construction and Property resonates with you and share personal experiences that reflect your commitment to similar causes.
✨Demonstrate Your Flexibility and Adaptability
Non-profit projects often require quick pivots and resourcefulness. Be ready to share examples from your past where you've adapted to changing circumstances or tackled unexpected challenges. This will show your potential as a valuable, nimble team member for the Scheme Coordinator position.
✨Know Your Community Tools
Familiarise yourself with any tools or platforms that are widely used in the non-profit sector like project management software or stakeholder engagement tools. Show your readiness to hit the ground running in your temporary role by discussing any experience you have with these or similar platforms.
✨Be Prepared for Scenario-Based Questions
Expect to field scenario-based questions during your interview to assess your problem-solving skills in real-world situations. Think about how you would handle challenges typical of the non-profit sector, such as engaging with diverse stakeholders or managing project timelines effectively.
