Your new company You will be joining a leading facilities management provider responsible for delivering a high-profile Hard FM contract within a complex Defence estate. This is an excellent opportunity to join a large, established operation where performance, compliance and service delivery are critical. Working across operational delivery, scheduling, technical compliance, quality and support functions, you will play a key role in driving continuous improvement across the contract. The position offers a hybrid working arrangement, combining home working with regular travel to operational sites. Your new role As Performance Manager, you will take ownership of contract performance, using data and operational insight to ensure contractual obligations, SLAs and KPIs are consistently achieved. Reporting directly to the Operations Director, you will monitor and analyse performance across the contract, identifying trends, risks and areas for improvement. Crucially, this role is not simply about producing reports. You will use the information available to understand the underlying causes of performance issues and turn your findings into measurable operational improvements. Please note that this role will involve working on and visiting a site where animal testing takes place. Your key responsibilities will include: Monitoring and analysing contractual KPIs, SLAs and wider performance data. Identifying trends, emerging risks, performance gaps and opportunities for improvement. Undertaking root cause analysis and implementing corrective and preventative actions. Developing data-led performance improvement strategies. Monitoring leading and lagging indicators to identify potential contractual risks. Developing and improving dashboards, reports and management information. Ensuring performance data is accurate, reliable and auditable. Acting as a subject-matter expert for the CAFM system. Coordinating contractual performance reporting and governance submissions. Working closely with operational, technical compliance, scheduling, quality and support teams. Supporting senior stakeholders with clear, meaningful performance information. Identifying opportunities to automate, simplify and improve existing processes. Connecting performance insight with lessons learnt, operational experience and customer feedback. Coaching operational teams on performance data, reporting requirements and best practice. Supporting a culture of continuous improvement across the contract. What you'll need to succeed You will be an experienced performance professional with a strong understanding of Facilities Management operations and the ability to translate complex data into practical improvements. You will ideally have: Previous experience within the Facilities Management industry, with an understanding of operational FM service delivery. Strong experience of KPI and SLA performance management within an FM contract environment. Advanced analytical and reporting capabilities. Experience interrogating complex datasets and identifying trends, risks and root causes. Strong knowledge of CAFM systems and their use within operational FM. Experience using business intelligence and reporting tools. The ability to develop and maintain dashboards, performance frameworks and management information. Experience driving continuous improvement and operational excellence. Strong stakeholder management and influencing skills. The confidence to constructively challenge operational performance. Excellent attention to detail and a strong understanding of data integrity. A proactive, solutions-focused approach to performance improvement. Comfortable working on and visiting a site where animal testing takes place.Experience using Maximo would be particularly advantageous. Due to the nature of the sites and contract, you must be a British national, hold a full UK driving licence and be able to obtain/hold SC security clearance. What you'll get in return You will receive a competitive salary and benefits package, including: up to £60K per annum 6% matched employer pension contribution Private medical cover for you and your partner Company car or car allowance Life assurance at 2x annual salary 25 days' annual leave Hybrid working The opportunity to work on a significant and complex Defence FM contractThis is an excellent opportunity for someone who enjoys getting behind the numbers and understanding why operational performance is changing, rather than simply reporting on it.What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Performance Manager- Facilities in Salisbury employer: Hays Construction and Property
Join a dynamic and supportive architecture practice in the heart of Sevenoaks, where your career as an Architectural Technologist can flourish. With a diverse range of projects and clients, you will benefit from a collaborative work culture that prioritises professional development through regular CPD sessions and training opportunities. Enjoy the convenience of excellent transport links and ample parking, making it easy to balance work and life while contributing to meaningful architectural solutions.
Contact Details:
Hays Construction and Property Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Performance Manager- Facilities in Salisbury
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Hays Construction and Property, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Performance Manager- Facilities at Hays Construction and Property.
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Hays Construction and Property
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
