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For Companies At a Glance
- Tasks: Lead day-to-day property repairs and complex projects in a dynamic housing company.
- Company: Join a large housing company managing over 50,000 homes across the South.
- Benefits: Enjoy flexible work options with a competitive salary up to £72k and excellent perks.
- Why this job: Be part of a forward-thinking team focused on improving customer satisfaction and innovative solutions.
- Qualifications: Experience in leading teams, social housing repairs, and strong communication skills required.
- Other info: Work from Eastleigh office three days a week; remote options available for the rest.
Your new company
You will be working for a large housing company who manage over 50,000 homes across the South.
Your new role
Due to expansion across the client’s Commercial Services team we require a Responsive Repairs Senior Operations Manager.
As the Response Repairs Senior Operations Manager, you’ll be accountable for the delivery of all day to day property repairs and larger more complex repairs across the Homecare division.
Using your proactive and forward-thinking approach, you’ll lead on a collaborative working style with all stakeholders to build strong relationships within Homecare and across all other resident panels. They don’t want to do things the way they’ve always been done, they want to do things even better!
You’ll work closely with the Finance Business Partner and Directors on the forecasting and reconciliation of the budgets of the customer response work stream.
In this role, you’ll analysing reports relating to customer feedback acting as an escalation point for the management and resolution of complex complaints ensuring customer satisfaction.
You’ll be working from their Eastleigh office a minimum of three days to per week to connect and collaborate with colleagues and the other two days can be worked from at a place of your choosing whether that’s at another of our offices or at home. It is a 37 hour working week.
What you’ll need to succeed
- Relevant experience leading multi-disciplinary teams across multiple workstreams.
- Relevant experience in social housing repairs or a similar industry sector.
- Good level of numeracy, literacy, written, oral and communication skills.
- Strong IT skills
- Ability to create and develop relationships with various stakeholders.
- Demonstrable commercial acumen and experience of managing budgets
- Understanding of Health & Safety Regulations and working knowledge of Asbestos policy & procedures.
- Application of Risk Assessments / Method Statements.
- To be able to drive and hold a full driving licence.
What you’ll get in return
Upto 72k depending on experience and excellent benefits
What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at (url removed)
Responsive Repairs Senior Operations Manager employer: Hays Construction and Property
Contact Detail:
Hays Construction and Property Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Responsive Repairs Senior Operations Manager
✨Tip Number 1
Familiarize yourself with the latest trends and best practices in responsive repairs management. This will not only help you understand the role better but also allow you to discuss innovative ideas during your interview.
✨Tip Number 2
Network with professionals in the social housing sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed budgets and led multi-disciplinary teams in the past. Highlighting your experience in these areas will demonstrate your suitability for the role.
✨Tip Number 4
Research the company’s values and recent projects. Being able to articulate how your personal values align with theirs, and showing knowledge of their work, will set you apart from other candidates.
We think you need these skills to ace Responsive Repairs Senior Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leading multi-disciplinary teams and managing budgets, as these are key requirements for the Responsive Repairs Senior Operations Manager role.
Craft a Strong Cover Letter: In your cover letter, emphasize your proactive approach and ability to build strong relationships with stakeholders. Mention specific examples of how you've improved processes or customer satisfaction in previous roles.
Showcase Relevant Skills: Clearly demonstrate your good level of numeracy, literacy, and IT skills in your application. Provide examples of how you've applied these skills in a social housing context or similar industry.
Highlight Compliance Knowledge: Mention your understanding of Health & Safety Regulations and any experience you have with Asbestos policy and procedures. This will show that you are well-versed in important compliance matters relevant to the role.
How to prepare for a job interview at Hays Construction and Property
✨Showcase Your Leadership Experience
Be prepared to discuss your experience in leading multi-disciplinary teams. Highlight specific examples where you successfully managed diverse workstreams and how you fostered collaboration among team members.
✨Demonstrate Your Industry Knowledge
Familiarize yourself with the social housing repairs sector. Be ready to talk about relevant regulations, such as Health & Safety and Asbestos policies, and how they impact your approach to property repairs.
✨Highlight Your Financial Acumen
Since you'll be working closely with finance partners, prepare to discuss your experience with budget management. Share examples of how you've forecasted and reconciled budgets in previous roles.
✨Prepare for Customer Feedback Scenarios
Think of instances where you analyzed customer feedback and resolved complex complaints. Be ready to explain your approach to ensuring customer satisfaction and how you would handle similar situations in this role.
