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- Tasks: Be the go-to person for residents during exciting refurbishment projects.
- Company: Join a well-established organisation with a dynamic team in Cheltenham.
- Benefits: Earn £15.03 per hour, plus bonuses and great perks like life assurance.
- Why this job: Make a real difference by supporting residents and ensuring their voices are heard.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Enjoy a vibrant work environment with opportunities for personal growth.
A well-established organisation is seeking a Resident Liaison Officer to join their growing team in Cheltenham. This is a fantastic opportunity to be part of a dynamic partnership team delivering high-quality refurbishment projects.
As Resident Liaison Officer, you will be the key point of contact for residents throughout the refurbishment process. You'll play a vital role in ensuring that communication is clear, timely, and empathetic, helping residents feel informed and supported before, during, and after works are carried out. You'll work closely with the project team to ensure that customer satisfaction remains a top priority. This role requires a proactive and organised individual who can manage multiple tasks, resolve queries efficiently, and maintain accurate records to support project delivery.
Key responsibilities include:
- Acting as the main liaison between residents and the project team.
- Providing clear and consistent communication throughout the works.
- Managing resident queries and resolving issues promptly.
- Supporting residents with access arrangements and special requirements.
- Maintaining accurate records and documentation.
- Preparing and distributing resident information packs and notices.
- Attending meetings and providing updates to stakeholders.
- Monitoring customer satisfaction and reporting feedback.
- Supporting the delivery of a positive customer experience.
- Ensuring compliance with health and safety and safeguarding protocols.
What you'll need to succeed:
- Previous experience in a Resident Liaison Officer or customer-facing role.
- Excellent communication and interpersonal skills.
- Strong administrative skills and proficiency in Microsoft Office.
- Experience with CRM systems (desirable).
- Knowledge of housing refurbishment projects (advantageous).
What you'll get in return:
- Competitive hourly rate of £15.03.
- Bonus scheme based on performance KPIs.
- Life assurance and pension scheme.
- Option to purchase additional holiday.
- Access to employee discount portal.
- Cycle to Work scheme and electric vehicle benefits.
- Digital GP and employee assistance programme.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Resident Liaison Officer employer: Hays Construction and Property
Contact Detail:
Hays Construction and Property Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. The more people you know, the better your chances of hearing about opportunities before they even hit the job boards.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their projects. Be ready to discuss how your experience aligns with their needs, especially in customer-facing roles. Show them you’re not just another candidate, but the perfect fit for their team!
✨Tip Number 3
Practice your communication skills! As a Resident Liaison Officer, clear and empathetic communication is key. Role-play common scenarios with a friend or family member to build your confidence and ensure you can handle resident queries smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you that job!
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Resident Liaison Officer role. Highlight your previous experience in customer-facing roles and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Communication Skills: As a Resident Liaison Officer, communication is key. In your application, demonstrate your excellent interpersonal skills and ability to manage queries effectively. We love seeing examples of how you've handled similar situations in the past!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Hays Construction and Property
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks mentioned in the job description, such as managing resident queries and ensuring clear communication. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, excellent communication is crucial. Prepare examples from your past experiences where you've successfully communicated with residents or clients. Be ready to discuss how you handled difficult situations and ensured that everyone felt informed and supported.
✨Demonstrate Your Organisational Skills
This role requires someone who can manage multiple tasks efficiently. Bring along examples of how you've organised projects or managed your time effectively in previous roles. You might even want to mention any tools or systems you've used to keep track of tasks and communications.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, the team you'll be working with, and how success is measured in this role. This not only shows your interest but also helps you determine if the company is the right fit for you.
