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- Tasks: Lead a team to manage resales and staircasing of properties, ensuring top-notch service.
- Company: Join a dynamic organisation focused on customer satisfaction in property management.
- Benefits: Competitive pay, hybrid work model, and potential for contract extension.
- Why this job: Make a real difference in people's lives by helping them find their homes.
- Qualifications: Experience managing teams in resales and staircasing is essential.
- Other info: Opportunity for career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Temporary 3 months initially with potential to be extended.
Competitive Rates.
Hybrid - 3 days a week in the office in Central London.
Manage resales, staircasing and ad hoc disposals of empty properties, leading the team, and ensuring provision of a high quality, customer focused service to our clients homeowners and prospective homeowners. You will manage a team of 7 staff, 5 officer level and 2 administrators.
As the successful candidate you will be responsible for the below:
- Lead the Resales and Staircasing Team to deliver a high quality, customer focused resales service to existing homeowners and prospective homeowners.
- Ensure all enquiries and transactions are efficiently managed within agreed SLAs.
- Develop and maintain excellent working relationships with external and internal stakeholders, ensuring compliance with all legal, regulatory, financial and policy requirements.
- Develop and maintain expert knowledge of all relevant processes relating to staircasing, resales, legislative and regulatory changes impacting the team and Guinness, recommending process/procedural changes as necessary.
- Lead on a portfolio of cases, as well as providing support to the team on more complex transactions.
- Lead the team in the proactive management of a portfolio of void property disposals including arranging advertisement and marketing of the properties through to legal completion.
I am looking for someone that has been a manager of a team that is responsible for resales and staircasing.
Resales and Staircasing Manager employer: Hays Construction and Property
Contact Detail:
Hays Construction and Property Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resales and Staircasing Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management sector and let them know you're on the hunt for a Resales and Staircasing Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer service and how they manage resales and staircasing. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your leadership stories! Since you'll be managing a team, think of examples where you've successfully led a group, resolved conflicts, or improved processes. These anecdotes will showcase your skills and experience during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and ready to take on the challenge of managing resales and staircasing.
We think you need these skills to ace Resales and Staircasing Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Resales and Staircasing Manager role. Highlight your experience in managing teams and handling resales, as well as any relevant regulatory knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of your past successes in similar roles and how you can contribute to delivering a high-quality service.
Showcase Your Leadership Skills: As a manager, we need to see your leadership style. In your application, mention how you've successfully led teams in the past, especially in customer-focused environments. We love candidates who can inspire and motivate others!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Hays Construction and Property
✨Know Your Stuff
Make sure you brush up on your knowledge of resales and staircasing processes. Familiarise yourself with the latest legislative and regulatory changes that could impact the role. This will show that you're not just interested in the position, but that you’re also proactive about staying informed.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be ready to discuss your leadership style and past experiences. Prepare examples of how you've successfully led teams, resolved conflicts, or improved processes. This will help demonstrate your capability to lead the Resales and Staircasing Team effectively.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their team dynamics and how they collaborate with stakeholders. This shows that you value relationships and are keen on fostering a positive work environment.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of specific situations where you had to manage complex transactions or handle customer enquiries under pressure. Practising these scenarios will help you articulate your thought process clearly during the interview.
