At a Glance
- Tasks: Lead a team to deliver high-quality repairs and ensure customer satisfaction.
- Company: Respected social housing provider focused on community and service excellence.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Opportunity for growth in a forward-thinking organisation.
- Why this job: Make a real difference in people's lives by improving their homes and communities.
- Qualifications: Experience in repairs management and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
Your new company Our client is a respected and forward-thinking social housing provider committed to delivering safe, high-quality homes and outstanding services to communities across the region.
With a strong focus on customer satisfaction, operational excellence and continuous improvement, they are investing in their repairs and maintenance service to ensure residents receive a responsive, efficient and customer-focused experience.
Your new role As Responsive Repairs Manager, you will be responsible for leading the operational delivery of a high-performing responsive repairs service, ensuring repairs are completed safely, efficiently and to a high standard.
You will manage a team of supervisors, operatives and contractors, driving service performance while ensuring excellent customer service standards are maintained.
Key responsibilities include Managing the end-to-end delivery of responsive repairs.
Leading and developing repairs teams to achieve operational and customer service targets.
Monitoring performance against KPIs, service standards and budgets.
Managing contractor performance and ensuring value for money.
Ensuring compliance with health and safety legislation and company policies.
Working closely with residents and internal stakeholders to resolve issues and improve service delivery.
Identifying opportunities for service improvements and implementing best practice.
Producing performance reports and using data to drive opera...
Repairs Manager employer: Hays Construction and Property
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Contact Details:
Hays Construction and Property Recruitment Team
