At a Glance
- Tasks: Support property services by coordinating repairs and liaising with tenants and contractors.
- Company: Join a busy housing association with a focus on customer service.
- Benefits: Temporary role with potential for long-term stability until March 2027.
- Other info: Fast-paced team environment with opportunities for personal growth.
- Why this job: Make a difference in people's lives by ensuring their homes are well-maintained.
- Qualifications: Experience in housing or property services and strong organisational skills.
The predicted salary is between 35000 - 40000 £ per year.
We are currently seeking an experienced and motivated Property Services Assistant to join a busy housing association on a temporary basis, with an immediate start available. This role offers the opportunity for extension and longer-term stability through to March 2027.
You will play a key role in supporting the delivery of an efficient and customer-focused property and repairs service. Working within a fast-paced team, you will be responsible for:
- Coordinating repairs, liaising with tenants and contractors
- Ensuring excellent service delivery in line with organisational standards and KPIs
- Acting as a first point of contact for repairs and property-related enquiries
- Raising and managing works orders in line with agreed procedures
- Liaising with tenants, contractors, and internal teams to schedule and progress repairs
- Monitoring jobs to ensure completion within agreed timescales and service level agreements (SLAs)
- Maintaining accurate records and updating housing management/repairs systems
- Providing high-quality customer service across phone, email, and digital channels
What you’ll need to succeed:
- Previous experience in a housing, property services, or repairs environment is highly desirable
- Strong administrative and organisational skills with the ability to manage a busy workload
- Excellent communication skills and a customer-focused approach
- Experience working with repairs systems or scheduling/planning roles
Property Services Assistant employer: Hays Construction and Property
Join a dynamic housing association that prioritises employee well-being and professional growth, offering a supportive work culture where your contributions directly impact the community. With opportunities for career advancement and a commitment to delivering exceptional service, this role as a Property Services Assistant not only provides job stability until March 2027 but also allows you to thrive in a fast-paced environment dedicated to making a difference.
Contact Details:
Hays Construction and Property Recruitment Team
