At a Glance
- Tasks: Coordinate lettings, manage customer interactions, and ensure properties are ready to let.
- Company: Join a dynamic Empty Homes & Lettings Team making a difference in housing.
- Benefits: Earn £17.14 per hour, with weekly pay and excellent training support.
- Other info: Fast-paced environment with opportunities for personal growth and teamwork.
- Why this job: Make a real impact by helping customers find quality homes quickly.
- Qualifications: Customer service experience, strong communication skills, and good literacy and numeracy.
The predicted salary is between 17.14 - 17.14 £ per hour.
We are looking for an organised and customer-focused Lettings Coordinator to join an Empty Homes & Lettings Team. This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, coordinating multiple activities, and making a real difference by helping customers move into quality homes quickly and efficiently.
As a Lettings Officer, you will play a vital role in managing the end-to-end empty homes process, ensuring properties are re-let promptly, minimising financial loss, and delivering an excellent customer experience throughout the lettings journey.
Key Responsibilities
- Coordinate the letting of empty homes from end of tenancy through to customer sign-up and post-sign-up activities.
- Act as a first point of contact for customers, colleagues, and external stakeholders, providing a responsive and professional service.
- Liaise with internal teams, contractors, and external agencies to ensure properties are ready to let within agreed timescales.
- Arrange inspections, appointments, and viewings with outgoing and incoming customers.
- Verify, process, and accurately maintain records and documentation relating to lettings and empty homes.
- Assess applicants' initial suitability for properties, including gathering and reviewing landlord references.
- Coordinate and raise repair orders and void works with contractors to ensure homes meet required standards.
- Monitor performance against service standards and KPIs, contributing to continuous improvement initiatives.
- Maintain compliance with information governance, audit requirements, and relevant policies and procedures.
About You
We're looking for someone who is highly organised, adaptable, and passionate about delivering outstanding customer service. Ideally you will have worked within a lettings or housing role previously.
Essential Skills & Experience
- Previous experience in a customer service or administrative environment.
- Strong communication and interpersonal skills.
- Good literacy and numeracy skills.
- GCSEs (or equivalent) in English and Mathematics.
- Proficient in Microsoft Office applications.
- Ability to manage a busy workload, prioritise effectively, and work to tight deadlines.
- Strong diary management and scheduling skills.
- A collaborative team player with a customer-first mindset.
Why Join Us?
This role offers an hourly rate of £17.14 per hour inclusive of holiday, and you will receive pay on a weekly basis. This is a fully office based role in Norwich, offering great training and support from the team.
Lettings Officer in Norwich employer: Hays Construction and Property
Join our dynamic Empty Homes & Lettings Team in Norwich, where we prioritise a supportive work culture and exceptional customer service. As a Lettings Officer, you'll benefit from competitive pay, weekly earnings, and comprehensive training, all while making a meaningful impact in the community by helping customers find quality homes. We foster employee growth through continuous improvement initiatives and a collaborative environment, ensuring you thrive in your role.
Contact Details:
Hays Construction and Property Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Officer in Norwich
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Hays Construction and Property.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Hays Construction and Property? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Hays Construction and Property's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Lettings Officer in Norwich
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Lettings Officer role at Hays Construction and Property, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Hays Construction and Property
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Hays Construction and Property operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Hays Construction and Property. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Hays Construction and Property.
