At a Glance
- Tasks: Assist homeowners with service charge queries and manage accounts effectively.
- Company: Small housing association focused on resident support and income management.
- Benefits: £22 PAYE, holiday pay, flexible work arrangement with 3 days in-office and 2 days remote.
- Other info: Opportunity for career growth in a dynamic and community-focused setting.
- Why this job: Make a real difference in residents' lives while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 50000 - 65000 £ per year.
Temp 3 months initially £22 PAYE plus holiday
Canning Town Area - 3 days in the office 2 days working from home
Our client, a small housing association, is looking to recruit a Service Charge Officer to mainly deal with S20 notices and queries. As the successful candidate you will assist homeowners to sustain their lease and maximise income through the effective management of accounts.
You will also:
- Provide an effective, proactive and resident-focused income collection service, balancing prevention, support, and recovery.
- Provide an objective and effective income recovery service.
- Be sensitive to resident needs, being the first and main contact for service charges.
- Appropriately refer complex casework.
- Assist with the preparation of papers for court and tribunals.
- Ensure arrears recommendations are actioned.
- Ensure timely completion of benefit claims and assist with verification.
- Identify at-risk residents and ensure that they are provided with appropriate support and advice.
- Maximise recovery of former tenant, parking, sundry and other homeowner debts.
- Meet with residents online, in the office, and in their homes.
Please click 'apply now' or contact me for more information.
Contact Details:
Hays Construction and Property Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Charge Officer - S20 in London
✨Get Involved in Local Volunteering
Dive into some local volunteering opportunities! Nonprofits often look for temp workers who have a connection to the community they serve. By getting involved, you not only gain experience but also make valuable contacts in the sector.
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✨Attend Sector-Specific Events
Join meetings, workshops, or talks hosted by organisations in the nonprofit realm. These events are perfect for making connections and learning about temporary roles that might not be widely advertised. Plus, you can showcase your passion for social impact right there!
✨Don’t Forget Online Applications!
When you spot a temporary role at Hays Construction and Property that piques your interest, go ahead and apply through their website! Tailor your message to highlight how your skills align with their mission – it shows you care about the cause, which is key in this field.
We think you need these skills to ace Service Charge Officer - S20 in London
Some tips for your application 🫡
Show Your Passion for Social Impact:In the world of nonprofits, it's all about the passion and commitment to making a difference. Make sure your cover letter speaks genuinely about why you're excited about this role at Hays Construction and Property. Share any experiences you've had with social impact projects or volunteering — it shows you live and breathe the cause!
Highlight Relevant Experience and Skills:For a temporary position in the nonprofit sector, focus on showcasing any specific skills or experience related to project management, community engagement, or fundraising. List any relevant work or volunteer roles on your CV, and consider including quantifiable achievements that demonstrate your impact in previous positions.
References from the Sector:Including references from previous roles in the nonprofit world can really bolster your application. If you've worked on similar social-impact projects before, ask those colleagues or supervisors if they'd be willing to vouch for your skills. This adds credibility and shows you're trusted in the sector, which can be a big plus for Hays Construction and Property.
Be Ready for a Quick Turnaround:Since this role is temporary, let your interest shine through in your application! Mention in your cover letter your availability to start immediately or at short notice. It shows you're keen and ready to dive right into the exciting work at Hays Construction and Property!
How to prepare for a job interview at Hays Construction and Property
✨Show Your Passion for the Cause
When interviewing for a role in the non-profit sector, especially for a temporary position, it's crucial to convey your genuine passion for social impact. Discuss why the mission of Hays Construction and Property resonates with you and share personal experiences that reflect your commitment to similar causes.
✨Demonstrate Your Flexibility and Adaptability
Non-profit projects often require quick pivots and resourcefulness. Be ready to share examples from your past where you've adapted to changing circumstances or tackled unexpected challenges. This will show your potential as a valuable, nimble team member for the Service Charge Officer - S20 position.
✨Know Your Community Tools
Familiarise yourself with any tools or platforms that are widely used in the non-profit sector like project management software or stakeholder engagement tools. Show your readiness to hit the ground running in your temporary role by discussing any experience you have with these or similar platforms.
✨Be Prepared for Scenario-Based Questions
Expect to field scenario-based questions during your interview to assess your problem-solving skills in real-world situations. Think about how you would handle challenges typical of the non-profit sector, such as engaging with diverse stakeholders or managing project timelines effectively.
