Service Charge Officer in London

London Full-Time 23 £ / hour No working from home possible

Apply Now

At a Glance

Tasks: Manage S20 notices, assist homeowners with lease sustainability, and maximise income through effective account management.
Company: A small housing association located in the Canning Town area, focused on resident support.
Benefits: £22 PAYE plus holiday pay, with a flexible work arrangement of 3 days in-office and 2 days remote.
Other info: This is a temporary position for an initial duration of 3 months.
Why this job: Opportunity to make a direct impact on residents' financial stability and community wellbeing.
Qualifications: Experience in income collection and knowledge of service charge processes are essential.

Temp 3 months initially £22 PAYE plus holiday

Canning Town Area - 3 days in the office 2 days working from home

Our client, a small housing association, is looking to recruit a Service Charge Officer to mainly deal with S20 notices and queries. As the successful candidate, you will assist homeowners to sustain their lease and maximise income through the effective management of accounts.

You will also:

Provide an effective, proactive and resident-focused income collection service, balancing prevention, support, and recovery.
Provide an objective and effective income recovery service.
Be sensitive to resident needs, being the first and main contact for service charges.
Appropriately refer complex casework.
Assist with the preparation of papers for court and tribunals.
Ensure arrears recommendations are actioned.
Ensure timely completion of benefit claims and assist with verification.
Identify at-risk residents and ensure that they are provided with appropriate support and advice.
Maximise recovery of former tenant, parking, sundry and other homeowner debts.
Meet with residents online, in the office, and in their homes.

Please click 'apply now' or contact me for more information.