Senior Surveyor in London

Your new company Hays are delighted to be working in partnership with a leading housing association that manages and maintains thousands of homes across London and the surrounding regions. Committed to delivering safe, high-quality homes and services, our client is investing in its property services team to ensure residents receive an excellent customer experience and that homes are maintained to the highest standards. This is an exciting opportunity for an experienced Senior Surveyor to join a progressive organisation that places residents at the heart of everything it does.

Your new role As Senior Surveyor, you will lead a small team of surveyors, providing technical expertise and guidance on complex repairs, structural defects, damp and mould investigations, and specialist property-related issues. You will play a key role in ensuring that building defects are accurately diagnosed and resolved, while maintaining compliance, achieving value for money, and delivering positive outcomes for residents. Working closely with internal teams and contractors, you will support service improvements and contribute to the ongoing enhancement of property maintenance operations.

Key responsibilities will include:

• Managing and supporting a team of surveyors, ensuring high standards of technical delivery and customer service.
• Leading investigations into complex repairs, structural defects, damp and mould cases, insurance-related works, and specialist maintenance issues.
• Diagnosing building faults and identifying Category 1 and Category 2 hazards in line with the Housing Health and Safety Rating System (HHSRS).
• Providing expert technical advice and post-inspection support to colleagues and stakeholders.
• Ensuring health and safety requirements, compliance obligations, and operational processes are consistently followed.
• Supporting the delivery of planned and ad hoc capital works programmes.
• Reviewing resident home improvement requests and advising on the impact on housing assets.
• Identifying opportunities for service improvements and contributing to wider business initiatives.
• Maintaining accurate records, reporting, and case management information through internal systems.

What you'll need to succeed To be successful in this role, you will have:

• Proven experience in a surveying or property maintenance role within housing, local authority, contractor, or property management environments.
• Previous experience managing or supervising a team.
• Strong knowledge of building construction, property maintenance, and defect diagnosis.
• Significant experience investigating and resolving damp and mould issues.
• Detailed understanding of the Housing Health and Safety Rating System (HHSRS).
• Knowledge of building pathology and the ability to diagnose complex property defects.
• Familiarity with the NHF Schedule of Rates.
• Excellent communication skills with the ability to explain technical information clearly to a range of audiences.
• A proactive, solution-focused approach with a strong commitment to customer service and quality outcomes.
• The ability to work collaboratively with both technical and non-technical stakeholders.

What you'll get in return In return, you will join a well-established and purpose-driven organisation that offers:

• Competitive salary.
• Hybrid working arrangement.
• The opportunity to lead a skilled surveying team.
• A varied and technically challenging workload.
• Ongoing professional development opportunities.
• A supportive and collaborative working environment.
• The chance to make a meaningful impact on residents' homes and communities.

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.