At a Glance
- Tasks: Be the go-to person for residents, ensuring they’re informed and supported during property surveys.
- Company: Join a London Local Authority dedicated to improving housing services.
- Benefits: Enjoy a competitive salary, flexible working, generous leave, and pension contributions.
- Other info: Collaborative environment with opportunities for ongoing learning and career growth.
- Why this job: Make a real difference in residents' lives while enhancing housing standards across the borough.
- Qualifications: Experience in housing or customer liaison roles with strong communication skills.
The predicted salary is between 30000 - 36000 £ per year.
Your new company is a London Local Authority seeking a customer-focused Resident Liaison Officer to join its Asset Management team. Working closely with the Housing Asset Data Manager, Stock Condition Surveyor and wider Property Services team, you will play a key role in ensuring residents remain informed, engaged and supported throughout property surveys, inspections and planned investment programmes.
This is an excellent opportunity for an experienced housing professional who enjoys building positive relationships with residents whilst helping to improve housing services and property standards across the borough.
Your new role involves acting as the key point of contact between residents and the Asset Management team, ensuring effective communication regarding stock condition surveys, EPC assessments, property inspections and planned works programmes. You will be responsible for arranging appointments, managing resident enquiries, addressing concerns and ensuring residents receive clear and timely information about upcoming surveys and investment works. The role will require close collaboration with surveyors, contractors and internal stakeholders to help deliver a customer-focused service.
What you'll need to succeed:
- Previous experience working as a Resident Liaison Officer, Housing Officer, Customer Liaison Officer or similar role within housing, property or construction.
- Experience engaging with tenants, leaseholders and residents in a social housing or local authority environment.
- Strong communication and stakeholder management skills.
- Ability to manage sensitive situations professionally and empathetically.
- Experience coordinating appointments and managing customer enquiries.
- Strong administrative and organisational skills.
- Good IT skills, including Microsoft Office applications and housing management systems.
- Ability to work independently whilst supporting a wider project team.
Desirable:
- Knowledge of stock condition surveys and planned maintenance programmes.
- Experience supporting capital works, retrofit, compliance or asset management projects.
- Understanding of social housing regulations and customer service best practices.
- Experience working with diverse communities and vulnerable residents.
What you'll get in return:
- Competitive salary package.
- Membership of the Local Government Pension Scheme with generous employer contributions.
- Flexible and hybrid working arrangements.
- Generous annual leave entitlement.
- Ongoing learning and development opportunities.
- Opportunity to contribute towards improving homes and services for residents across a major London borough.
- Supportive and collaborative working environment.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Resident Liaison Officer in London employer: Hays Construction and Property
Join a leading MEP consultancy in Antrim that prioritises innovation and sustainability, offering a dynamic work culture where your growth is nurtured through structured training and mentorship. As a Junior Sustainability Engineer, you'll engage in diverse projects while enjoying competitive benefits, flexible working arrangements, and a clear pathway to advance your career in building sustainability.
Contact Details:
Hays Construction and Property Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hays Construction and Property. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hays Construction and Property before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resident Liaison Officer in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hays Construction and Property:Your cover letter is your chance to shine! Tell us why you want to work at Hays Construction and Property specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hays Construction and Property!
How to prepare for a job interview at Hays Construction and Property
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
