At a Glance
- Tasks: Manage shared ownership resales and staircasing transactions with a focus on customer service.
- Company: Large housing association offering a hybrid work environment.
- Benefits: Competitive pay of £23.57 per hour, flexible working, and potential for contract extension.
- Other info: Join a dynamic team with opportunities for professional growth in the housing sector.
- Why this job: Make a real difference in people's lives by helping them navigate home ownership.
- Qualifications: Experience in residential conveyancing and strong customer service skills required.
The predicted salary is between 23.57 - 23.57 £ per hour.
London - Hybrid (3 days in the office, 2 days working from home)
3 months initially with potential to be extended
£23.57 per hour PAYE, 35 hours per week, Monday to Friday
Our client, a large housing association, is looking for an experienced Resales & Staircasing Officer to manage a caseload of shared ownership resales, staircasing transactions and ad hoc empty property disposals. The role will provide a customer-focused service to existing and prospective homeowners, guiding customers through the full transaction process from instruction through to legal completion.
Key responsibilities:
- Manage a portfolio of resales, staircasing and void property disposals.
- Act as the main point of contact for customers throughout transactions.
- Ensure cases are progressed efficiently, accurately and in line with agreed targets.
- Liaise with solicitors, agents and internal stakeholders to resolve issues and deliver excellent customer outcomes.
- Support continuous improvement of processes and service delivery.
Essential experience:
- Residential conveyancing experience.
- Strong customer service and case management background.
- Experience managing a high-volume workload and meeting deadlines/KPIs.
- Excellent communication, organisational and stakeholder management skills.
- Good Microsoft Office skills and strong attention to detail.
Desirable:
- Shared ownership resales and staircasing experience.
- Housing sector knowledge and understanding of relevant legislation.
- Experience working with legal advisers and external partners.
Ideal for candidates with conveyancing, housing sales or shared ownership experience who can quickly manage a busy caseload and deliver a high-quality customer experience.
Resales and Staircasing Officer in London employer: Hays Construction and Property
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Contact Details:
Hays Construction and Property Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resales and Staircasing Officer in London
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
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Got your eye on a specific company like Hays Construction and Property? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Hays Construction and Property's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Resales and Staircasing Officer in London
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Resales and Staircasing Officer role at Hays Construction and Property, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Hays Construction and Property
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Hays Construction and Property operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Hays Construction and Property. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Hays Construction and Property.
