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- Tasks: Lead a team managing resales and staircasing of properties, ensuring top-notch service.
- Company: Join a dynamic organisation focused on customer satisfaction in property management.
- Benefits: Competitive pay, hybrid work model, and potential for contract extension.
- Why this job: Make a real difference in people's lives by helping them find their homes.
- Qualifications: Experience in team management and knowledge of resales and staircasing processes.
- Other info: Opportunity for career growth in a supportive and collaborative environment.
The predicted salary is between 42000 - 60000 £ per year.
Temporary 3 months initially with potential to be extended.
Competitive Rates.
Hybrid - 3 days a week in the office in Central London.
Manage resales, staircasing and ad hoc disposals of empty properties, leading the team, and ensuring provision of a high quality, customer focused service to our clients, homeowners and prospective homeowners. You will manage a team of 7 staff, 5 officer level and 2 administrators.
As the successful candidate you will be responsible for the below:
- Lead the Resales and Staircasing Team to deliver a high quality, customer focused resales service to existing homeowners and prospective homeowners.
- Ensure all enquiries and transactions are efficiently managed within agreed SLAs.
- Develop and maintain excellent working relationships with external and internal stakeholders, ensuring compliance with all legal, regulatory, financial and policy requirements.
- Develop and maintain expert knowledge of all relevant processes relating to staircasing, resales, legislative and regulatory changes impacting the team and Guinness, recommending process/procedural changes as necessary.
- Lead on a portfolio of cases, as well as providing support to the team on more complex transactions.
- Lead the team in the proactive management of a portfolio of void property disposals including arranging advertisement and marketing of the properties through to legal completion.
I am looking for someone that has been a manager of a team that is responsible for resales and staircasing.
Resales and Staircasing Manager in London employer: Hays Construction and Property
Contact Detail:
Hays Construction and Property Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resales and Staircasing Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management sector and let them know you're on the hunt for a Resales and Staircasing Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of resales and staircasing processes. Be ready to discuss how you've led teams in the past and how you can ensure a high-quality, customer-focused service. Show them you’re the expert they need!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. When you find a role that excites you, apply through our website to streamline your application process and increase your chances of getting noticed.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you’re the perfect fit for the Resales and Staircasing Manager position.
We think you need these skills to ace Resales and Staircasing Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Resales and Staircasing Manager role. Highlight your experience in managing teams and handling resales and staircasing processes. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of your past successes in similar roles and how you can bring that expertise to us.
Showcase Your Team Leadership Skills: Since this role involves leading a team, make sure to emphasise your leadership experience. Talk about how you've successfully managed teams in the past and how you foster a customer-focused environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hays Construction and Property
✨Know Your Stuff
Make sure you brush up on your knowledge of resales and staircasing processes. Familiarise yourself with the latest legislative and regulatory changes that could impact the role. This will show that you're not just interested in the job, but that you’re also proactive about staying informed.
✨Showcase Your Leadership Skills
As a manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, particularly in high-pressure situations. Highlight your approach to developing relationships with both internal and external stakeholders.
✨Be Customer-Focused
This role is all about providing a high-quality service to homeowners. Think of specific instances where you've gone above and beyond for clients. Be ready to discuss how you would ensure that customer satisfaction remains a priority in your team’s operations.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific scenarios related to managing resales and staircasing. Practice articulating your thought process and decision-making skills in these situations. This will help you convey your problem-solving abilities and strategic thinking.
