At a Glance
- Tasks: Lead disrepair management, oversee claims, and improve resident satisfaction across London.
- Company: Forward-thinking Housing Association dedicated to high-quality homes and customer service.
- Benefits: Competitive salary, generous pension, hybrid work, and professional development opportunities.
- Other info: Join a dynamic team focused on continuous improvement and compliance.
- Why this job: Make a real difference in residents' lives while advancing your career in property services.
- Qualifications: Experience in housing disrepair management and strong knowledge of housing legislation required.
An established and forward-thinking Housing Association, managing a diverse portfolio of homes across London, is seeking an experienced Regional Disrepair Manager to join its Property Services team on a permanent basis. With a strong commitment to providing safe, high-quality homes and delivering excellent customer service, the organisation is investing significantly in its repairs and maintenance function to enhance resident satisfaction and ensure compliance across its housing stock.
As Regional Disrepair Manager, you will take ownership of all disrepair-related activity across a designated geographical region, ensuring effective management of claims, legal cases, and associated remedial works. You will lead a team of surveyors and technical specialists whilst working closely with legal, repairs, asset management and customer service teams to drive down disrepair cases, improve operational performance and mitigate organisational risk.
Key responsibilities will include:
- Leading the regional disrepair service and overseeing a portfolio of live disrepair cases.
- Managing legal disrepair claims from initial notification through to resolution.
- Ensuring timely completion of inspections, schedules of work and remedial repairs.
- Providing technical expertise on building defects, housing disrepair legislation and property condition issues.
- Managing contractor performance and ensuring works are delivered to agreed quality, cost and timescale targets.
- Working collaboratively with internal legal teams and external solicitors to support litigation processes.
- Monitoring key performance indicators, budgets and regional performance metrics.
- Producing reports and presenting updates to senior leadership teams.
- Driving continuous improvement initiatives to reduce recurring defects and improve resident outcomes.
- Ensuring all activities are delivered in line with regulatory requirements, health and safety legislation and organisational policies.
To be successful in this role, you will have:
- Significant experience managing housing disrepair cases within a Housing Association, Local Authority or residential property environment.
- Strong knowledge of housing legislation, landlord obligations and disrepair protocols.
- Experience leading technical or surveying teams within social housing.
- A solid understanding of building pathology, repairs, maintenance and construction practices.
- Excellent stakeholder management skills and the ability to engage effectively with residents, contractors and legal representatives.
- Experience managing budgets and delivering operational performance targets.
- Strong analytical, organisational and problem-solving abilities.
Desirable qualifications include:
- Degree or equivalent qualification in Building Surveying, Construction, Property Management or a related discipline.
- Membership of RICS, CIOB or a similar professional body.
- Knowledge of social housing regulatory requirements and compliance frameworks.
What you'll get in return:
- Competitive salary package.
- Generous pension scheme.
- Hybrid working arrangements.
- Annual leave entitlement plus bank holidays.
- Professional development and training opportunities.
- Employee wellbeing and assistance programmes.
- The opportunity to play a key role in improving residents' homes and customer experience across London.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Regional Disrepair Manager in London employer: Hays Construction and Property
As a leading Housing Association in London, we pride ourselves on our commitment to providing safe and high-quality homes while fostering a collaborative and supportive work environment. Our employees benefit from competitive salaries, generous pension schemes, and professional development opportunities, all while playing a vital role in enhancing resident satisfaction and community wellbeing. Join us to make a meaningful impact in the lives of residents across the capital.
Contact Details:
Hays Construction and Property Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Regional Disrepair Manager in London
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
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If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
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✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Regional Disrepair Manager at Hays Construction and Property.
We think you need these skills to ace Regional Disrepair Manager in London
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Hays Construction and Property
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
