At a Glance
- Tasks: Plan and coordinate repairs, ensuring efficient scheduling and customer satisfaction.
- Company: Dynamic London-based company focused on responsive repairs.
- Benefits: Competitive hourly rate, flexible work schedule, and valuable experience.
- Other info: Opportunity for growth in a supportive team atmosphere.
- Why this job: Join a fast-paced environment and make a real difference in customer service.
- Qualifications: Experience in scheduling repairs and strong customer service skills required.
The predicted salary is between 20.4 - 20.4 £ per hour.
London - 3 days a week in the office, 2 days working from home
£15.80 - £20.40 per hour, 35 hours a week, Temp 3 months initially.
Our client, based in London, is looking for an Area Planner to provide a high quality, planning and co-ordination service for Responsive Repairs. As the successful candidate you will provide effective planning of regional operatives' diaries working closely with the regional operational team to support the achievement of operational KPIs.
You will also:
- Coordinate the efficient scheduling of maintenance repairs for operating needs and customer requirements within the area.
- Maintain the scheduling system and provide internal and external customers with timely and accurate information.
- Liaise with customer service colleagues in relation to appointments and updating of all systems when operatives report issues.
- Ensure that all written, electronic and telephone enquiries are answered and resolved effectively in accordance with agreed service standards and timescales.
- Work closely with the commercial team in relation to subcontractors purchase orders and variation orders to ensure continued value for money and commercial procedures are followed.
- Ensure compliance with GDPR regulations when processing customer data.
To be considered for the role you will need previous experience of scheduling repairs and also:
- Experience of working in a customer focused environment.
- Experience of working within agreed performance targets.
- Microsoft Office including Word and Excel.
- Ability to work in a fast-paced environment and under pressure.
Please click 'apply now' or contact me for more information.
Area Planner - Repairs in London employer: Hays Construction and Property
Join a dynamic team in London as an Area Planner - Repairs, where you will enjoy a flexible work environment with three days in the office and two days working from home. Our company fosters a collaborative culture that prioritises employee growth and development, offering opportunities to enhance your skills while contributing to meaningful projects that directly impact the community. With competitive pay and a commitment to maintaining high service standards, we are dedicated to creating a rewarding workplace for all our employees.
Contact Details:
Hays Construction and Property Recruitment Team
