Repairs Manager in Liverpool

Your new company

Our client is a respected and forward-thinking social housing provider committed to delivering safe, high-quality homes and outstanding services to communities across the region. With a strong focus on customer satisfaction, operational excellence and continuous improvement, they are investing in their repairs and maintenance service to ensure residents receive a responsive, efficient and customer-focused experience.

Your new role

As Responsive Repairs Manager, you will be responsible for leading the operational delivery of a high-performing responsive repairs service, ensuring repairs are completed safely, efficiently and to a high standard. You will manage a team of supervisors, operatives and contractors, driving service performance while ensuring excellent customer service standards are maintained.

Key responsibilities include:

• Managing the end-to-end delivery of responsive repairs.
• Leading and developing repairs teams to achieve operational and customer service targets.
• Monitoring performance against KPIs, service standards and budgets.
• Managing contractor performance and ensuring value for money.
• Ensuring compliance with health and safety legislation and company policies.
• Working closely with residents and internal stakeholders to resolve issues and improve service delivery.
• Identifying opportunities for service improvements and implementing best practice.
• Producing performance reports and using data to drive operational decision-making.
• Supporting the delivery of a customer-first culture across the service.

What you'll need to succeed:

To be successful in this role, you’ll be an experienced repairs professional with a proven track record of managing responsive maintenance services within social housing, property services or a related sector. You will also have:

• Previous experience managing responsive repairs operations.
• Strong leadership and people management skills.
• Experience managing direct labour teams and/or subcontractors.
• Sound knowledge of building maintenance and repair processes.
• Strong understanding of health and safety legislation and compliance requirements.
• Experience managing budgets and driving value for money.
• Excellent stakeholder management and customer service skills.
• The ability to analyse performance data and implement improvements.
• Strong organisational and problem-solving skills.
• A full UK driving licence.

What you'll get in return:

In return, you’ll join an organisation that genuinely values its people and is committed to delivering positive outcomes for both residents and employees. Benefits include:

• Competitive salary and benefits package.
• Generous annual leave entitlement.
• Pension scheme.
• Ongoing training and professional development.
• Career progression opportunities within a growing organisation.
• A supportive and collaborative working environment.
• The opportunity to make a real impact on local communities and residents' lives.

What you need to do now:

If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Cassandra in your local Hays Liverpool office today. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.