At a Glance
- Tasks: Maximise rental income and support customers in sustaining their tenancies.
- Company: Leading housing organisation with a high-performing income team.
- Benefits: Competitive pay, hybrid working, and potential for contract extension.
- Other info: Join a supportive team with opportunities for growth and development.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in income management or similar housing-related roles.
The predicted salary is between 35000 - 40000 £ per year.
Your new company Hays are proud to be working in partnership with a leading housing organisation to recruit an experienced Income Officer on an initial 6-month fixed-term contract. Based from Liverpool City Centre HQ this role offers a fantastic opportunity to join a high-performing income team with the potential for contract extension and future opportunities.
Your New Role
As an Income Officer, you will play a key role in maximising rental income and supporting customers to sustain their tenancies. Managing your own caseload, you will take ownership of rent arrears cases from early intervention through to legal action where required, ensuring a customer-focused and proactive approach throughout.
Key responsibilities will include:
- Managing rent arrears and negotiating affordable repayment agreements.
- Supporting customers with income maximisation and welfare benefit-related queries.
- Conducting home visits and engaging directly with customers across the local area.
- Working in partnership with internal teams and external agencies to sustain tenancies and prevent eviction.
- Taking appropriate recovery action, including preparing cases for court where necessary.
- Maintaining accurate records and ensuring compliance with policies and procedures.
- Contributing towards team performance targets and service improvements.
What You'll Need to Succeed
To be considered for this role, you will have:
- Previous experience in income management, rent recovery, debt collection or a similar housing-related role.
- Experience of managing a caseload and working towards performance targets.
- Strong communication, negotiation and customer service skills.
- Knowledge of welfare benefits and tenancy sustainment principles.
- The ability to work independently and effectively manage competing priorities.
What You'll Get in Return
Initial 6-month contract through Hays PAYE premium 20.88 or Umbrella 22.92 Weekly pay Hybrid working Liverpool City Centre office location Opportunity to gain experience within a reputable housing organisation Potential for contract extension and access to further opportunities through Hays Dedicated consultant support throughout your assignment.
If you're interested in this opportunity, click Apply Now to submit your CV or contact the Hays Housing team and ask for Lauren for a confidential discussion regarding your next career move.
Income Officer- Social Housing in Liverpool employer: Hays Construction and Property
Join a leading MEP consultancy in Antrim that prioritises innovation and sustainability, offering a dynamic work culture where your growth is nurtured through structured training and mentorship. As a Junior Sustainability Engineer, you'll engage in diverse projects while enjoying competitive benefits, flexible working arrangements, and a clear pathway to advance your career in building sustainability.
Contact Details:
Hays Construction and Property Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Income Officer- Social Housing in Liverpool
✨Get Involved in Local Community Projects
One of the best ways to land a temporary role in social work is to dive headfirst into local community projects. Volunteer your time or skills at local charities or community centres to not only gain experience but also to connect with professionals in the field. They might just have some insider knowledge on temporary positions that pop up!
✨Engage with Social Work Networks
Join online forums and social media groups specifically for social workers. Platforms like Facebook or LinkedIn have dedicated groups where professionals share temporary job opportunities. Being an active member can help you stay in the loop and even get recommendations from those already in the field.
✨Attend Workshops and Seminars
Keep an eye out for workshops, seminars, or conferences related to social work in your area. These events aren't just great for learning; they're also hotbeds for networking! You never know who might be hiring or can point you towards a temporary position while you're soaking up new skills.
✨Apply Directly Through Our Website!
When you spot a role that piques your interest, especially for a temporary position, make sure to apply directly through our website! This not only shows your commitment to Hays Construction and Property, but also gives you an edge by putting your application right in front of the hiring team. Let’s get you moving on that path to your next opportunity!
We think you need these skills to ace Income Officer- Social Housing in Liverpool
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let's highlight why you're passionate about social work and how your values align with those of Hays Construction and Property. Share specific experiences where you made a difference, as this field thrives on genuine motivation and connection.
Demonstrate Relevant Experience:When listing your experience, focus on any internships, volunteer roles, or temporary positions you've had in social work or related fields. Those skills are gold! Think about situations where you helped individuals or communities, and don't forget to mention any relevant certifications, like safeguarding or mental health first aid.
Keep It Concise and Relevant:Remember, for a temporary role, hiring managers want to see how you fit in and can hit the ground running. Keep your CV clear and to the point, showcasing only the experience that really matters for the role at Hays Construction and Property. We recommend a two-page limit – make every word count!
Emphasise Flexibility and Adaptability:Considering this is a temporary position, it's vital to show you can adapt to new environments quickly. In your application, highlight any past experiences where you had to adjust to different teams or roles smoothly. This shows you understand the nature of temporary work and are ready for the challenge!
How to prepare for a job interview at Hays Construction and Property
✨Sharpen Your Empathy Skills
In social work, it's all about understanding and connecting with people from diverse backgrounds. Make sure to prepare some examples from your experience where you've demonstrated empathy and resilience. Practising active listening techniques can help you articulate your approach during the interview with Hays Construction and Property.
✨Know Your Frameworks
Familiarise yourself with key social work theories and frameworks, like the ecological systems theory or person-centred approaches. These concepts might pop up during your interview for the temporary Income Officer- Social Housing role at Hays Construction and Property, so it's good to have a couple of insights ready to share.
✨Highlight Flexibility and Adaptability
Since this is a temporary position, showcasing your flexibility is key. Be prepared to discuss past experiences where you quickly adapted to new environments or changing client needs, which is crucial in the dynamic world of social work.
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions that test your decision-making skills and ethical judgement. Think about how you would handle specific challenges you might face in the field. Having a clear structure for your answers will show Hays Construction and Property that you can think critically and act effectively under pressure.
