At a Glance
- Tasks: Engage with residents, ensuring they feel informed and supported during housing refurbishments.
- Company: Join a leading recruitment agency focused on social housing projects.
- Benefits: Gain valuable experience in community engagement and customer care.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Make a real difference in local communities while developing your communication skills.
- Qualifications: Customer-facing experience and strong problem-solving abilities are essential.
Hays Recruitment are seeking Resident Liaison Officers to support our client's social housing refurbishment programmes. We are looking for RLO's in the locations below:
- Nottingham
- Leicester
- Northampton
Why This Role Matters
As a Resident Liaison Officer, you'll be the heartbeat of our client's refurbishment projects - making sure residents feel informed, supported, and valued every step of the way. You'll turn potentially disruptive works into a smooth, positive experience by building trust, solving problems, and championing excellent customer care. This is a role for someone who thrives on people interaction, enjoys variety, and wants to make a real difference in local communities.
What You'll Be Doing
- Resident Engagement & Communication
- Build strong, professional relationships with residents from start to finish.
- Clearly explain project timelines, impacts, and expectations.
- Host resident meetings, drop-ins, and consultations.
- Share regular updates through letters, emails, calls, and face-to-face visits.
- Customer Care
- Be the go-to contact for resident questions, concerns, and complaints.
- Resolve issues quickly and professionally, escalating when needed.
- Provide tailored support for vulnerable residents.
- Track satisfaction and help drive continuous improvement.
- Project Coordination
- Work closely with site teams, contractors, and housing providers.
- Arrange access and scheduling with residents.
- Keep accurate records of interactions, complaints, and resolutions.
- Support site managers with planning and logistics.
- Community & Stakeholder Management
- Liaise with housing associations, local authorities, and client reps.
- Promote Lovell's commitment to social value and community impact.
- Support local initiatives such as training, employment, and resident events.
- Health, Safety & Compliance
- Ensure residents understand safety procedures during works.
- Identify and report safeguarding or welfare concerns.
- Follow GDPR, confidentiality, and all company policies.
Skills & Experience
Essential
- Customer-facing experience (ideally social housing, construction, or repairs).
- Excellent communication and relationship-building skills.
- Strong problem-solving and conflict-resolution abilities.
- Ability to juggle multiple priorities in a fast-paced environment.
- Solid administrative and record-keeping skills.
Desirable
- Previous RLO or social housing experience.
- Knowledge of planned maintenance/refurbishment programmes.
- Understanding of tenant needs, including vulnerable groups.
- Full UK driving licence (if travel required).
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Resident Liaison Officer in Leicester employer: Hays Construction and Property
Hays Recruitment is an exceptional employer, offering a dynamic work environment where Resident Liaison Officers play a crucial role in enhancing community engagement during social housing refurbishment projects. With a strong focus on employee development, a supportive culture, and the opportunity to make a tangible difference in local communities across Nottingham, Leicester, and Northampton, Hays provides a fulfilling career path for those passionate about customer care and community impact.
Contact Details:
Hays Construction and Property Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hays Construction and Property. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hays Construction and Property before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resident Liaison Officer in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hays Construction and Property:Your cover letter is your chance to shine! Tell us why you want to work at Hays Construction and Property specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hays Construction and Property!
How to prepare for a job interview at Hays Construction and Property
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
