At a Glance
- Tasks: Create a vibrant community by ensuring residents have an amazing living experience.
- Company: Leading UK build-to-rent developer focused on quality residential neighbourhoods.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Dynamic role with opportunities to lead events and initiatives.
- Why this job: Be the heart of a community and make a real difference in residents' lives.
- Qualifications: Strong communication skills and a passion for community engagement.
The predicted salary is between 31500 - 38500 £ per year.
Your new company is a leading UK build-to-rent investor, developer and operator that owns and manages large-scale residential neighbourhoods across London and several major regional cities. The business focuses on professionally managed rental housing, placemaking and resident experience, combining homes, amenities, public realm and commercial space within long-term institutional ownership.
Your role as a resident manager is to be responsible for providing an excellent resident living experience that is positive and effortless. Working with the team, the Resident Manager ensures neighbourhoods are optimally occupied and properties are prepared to a high standard for viewing.
Key Responsibilities & Accountabilities:
- Conduct viewings booked in by the Customer Hub/Site Team on request and follow through to reservation to ensure optimal occupancy.
- Meet set budgeted targets for occupancy, pricing, revenue and Net Promoter Scores.
- Communicate confidently with prospective tenants, current residents, all visitors, colleagues, couriers and contractors.
- Ensure current and prospective residents enjoy an exemplary experience from first enquiry to move-in and on to an enduring and sustained residency experience thereafter.
- Passion for helping build a connected and supportive community where residents feel engaged and valued.
- Look for ways to do things better, change and explore opportunities to raise expectations and standards.
- Drive customer/resident satisfaction across all platforms (Zendesk/Google/Homeviews/Hubspot).
- Undertake inspections of both occupied and vacant properties to ensure apartments are maintained at the required standard, reporting breaches or maintenance issues.
- Complete Inventory check-in and checkout reports on homes using Inventory Base.
- Manage the move-out process, including deposit release via the TDS Custodial scheme.
- Accurately report and record all activity in line with Get Living controls, processes and policies.
- Ensure 100% accuracy of data recording in Yardi.
- Proactive and enthusiastic approach to supporting the delivery of events and initiatives, such as wellness initiatives and workshops.
- Support the ongoing function of the office and availability to residents by manning phones, lobby spaces, parcels and adopting different Resident Manager roles if required due to holiday cover.
- Manage utility bills for void units and update utility companies with incoming and outgoing tenancies.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Resident Manager in Leatherhead employer: Hays Construction and Property
Join a dynamic and supportive architecture practice in the heart of Sevenoaks, where your career as an Architectural Technologist can flourish. With a diverse range of projects and clients, you will benefit from a collaborative work culture that prioritises professional development through regular CPD sessions and training opportunities. Enjoy the convenience of excellent transport links and ample parking, making it easy to balance work and life while contributing to meaningful architectural solutions.
Contact Details:
Hays Construction and Property Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Manager in Leatherhead
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Hays Construction and Property.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Hays Construction and Property? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Hays Construction and Property's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Resident Manager in Leatherhead
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Resident Manager role at Hays Construction and Property, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Hays Construction and Property
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Hays Construction and Property operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Hays Construction and Property. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Hays Construction and Property.
