At a Glance
- Tasks: Manage tenancies, support customers, and engage with communities to enhance wellbeing.
- Company: Established social housing organisation making a difference across Scotland.
- Benefits: Flexible working, diverse workload, and the chance to impact local communities.
- Other info: Opportunity for career growth and professional development in a rewarding field.
- Why this job: Join a team that values community support and customer service excellence.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Your new company
Are you an experienced housing professional looking for a varied and rewarding role where you can make a genuine difference to communities and customers across Scotland? We are currently working with a well-established social housing organisation seeking a Housing Officer to join their tenancy team on a temporary basis based in Inverness. This is a fantastic opportunity for someone who enjoys a diverse workload, combining tenancy management, income recovery, community engagement and customer support.
The successful candidate will manage a designated housing patch while delivering a high-quality, customer-focused service that supports tenancy sustainment, promotes community wellbeing, and ensures excellent outcomes for residents.
Your new role
As a Housing Officer, you will play a key role in delivering frontline housing services across a varied housing portfolio. Working flexibly across different service areas, you will be responsible for managing tenancies, supporting customers, addressing anti-social behaviour, assisting with rent recovery and working closely with partner agencies to deliver positive outcomes. This role will involve travelling to offices and customer homes across multiple locations, alongside home and office-based working.
What you'll need to succeed
- Manage all aspects of tenancy management, including sign-ups, successions, assignments, sublets, and tenancy terminations
- Carry out tenancy visits, estate inspections, property checks, and customer meetings
- Investigate and resolve anti-social behaviour, neighbour disputes, and tenancy breaches
- Support tenancy sustainment through early intervention and partnership working
- Manage housing applications, allocations, viewings, and new tenancy sign-ups
- Work proactively to minimise void periods and maximise occupancy levels
- Deliver excellent customer service, responding effectively to enquiries, complaints, and service requests
- Support customers with welfare benefits, income maximisation, and financial inclusion where required
- Develop and maintain strong relationships with local authorities, social work services, health professionals, and community partners
- Maintain accurate records and ensure compliance with relevant legislation, policies, and regulatory requirements
- Contribute to service improvements and organisational performance targets
What you'll get in return
- Previous experience in housing management, income recovery, tenancy services, or supported/independent living services
- Strong knowledge of Scottish housing legislation and housing management practices
- Experience managing challenging situations and supporting vulnerable customers
- Excellent communication, negotiation, and customer service skills
- The ability to prioritise a busy and varied workload
- Strong IT skills, including Microsoft 365 and housing management systems
- A full UK driving licence and access to a vehicle
- CIH Level 4 qualification (or willingness to work towards achieving this)
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Contact Details:
Hays Construction and Property Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Inverness
✨Get Involved in Local Volunteering
Dive into some local volunteering opportunities! Nonprofits often look for temp workers who have a connection to the community they serve. By getting involved, you not only gain experience but also make valuable contacts in the sector.
✨Tap into Nonprofit Networks
Use platforms like Idealist or local nonprofit job boards to find temporary gigs. These spaces are buzzing with opportunities specifically tailored for social impact projects, making it easier for us to spot the ideal role at companies like Hays Construction and Property!
✨Attend Sector-Specific Events
Join meetings, workshops, or talks hosted by organisations in the nonprofit realm. These events are perfect for making connections and learning about temporary roles that might not be widely advertised. Plus, you can showcase your passion for social impact right there!
✨Don’t Forget Online Applications!
When you spot a temporary role at Hays Construction and Property that piques your interest, go ahead and apply through their website! Tailor your message to highlight how your skills align with their mission – it shows you care about the cause, which is key in this field.
We think you need these skills to ace Housing Officer in Inverness
Some tips for your application 🫡
Show Your Passion for Social Impact:In the world of nonprofits, it's all about the passion and commitment to making a difference. Make sure your cover letter speaks genuinely about why you're excited about this role at Hays Construction and Property. Share any experiences you've had with social impact projects or volunteering — it shows you live and breathe the cause!
Highlight Relevant Experience and Skills:For a temporary position in the nonprofit sector, focus on showcasing any specific skills or experience related to project management, community engagement, or fundraising. List any relevant work or volunteer roles on your CV, and consider including quantifiable achievements that demonstrate your impact in previous positions.
References from the Sector:Including references from previous roles in the nonprofit world can really bolster your application. If you've worked on similar social-impact projects before, ask those colleagues or supervisors if they'd be willing to vouch for your skills. This adds credibility and shows you're trusted in the sector, which can be a big plus for Hays Construction and Property.
Be Ready for a Quick Turnaround:Since this role is temporary, let your interest shine through in your application! Mention in your cover letter your availability to start immediately or at short notice. It shows you're keen and ready to dive right into the exciting work at Hays Construction and Property!
How to prepare for a job interview at Hays Construction and Property
✨Show Your Passion for the Cause
When interviewing for a role in the non-profit sector, especially for a temporary position, it's crucial to convey your genuine passion for social impact. Discuss why the mission of Hays Construction and Property resonates with you and share personal experiences that reflect your commitment to similar causes.
✨Demonstrate Your Flexibility and Adaptability
Non-profit projects often require quick pivots and resourcefulness. Be ready to share examples from your past where you've adapted to changing circumstances or tackled unexpected challenges. This will show your potential as a valuable, nimble team member for the Housing Officer position.
✨Know Your Community Tools
Familiarise yourself with any tools or platforms that are widely used in the non-profit sector like project management software or stakeholder engagement tools. Show your readiness to hit the ground running in your temporary role by discussing any experience you have with these or similar platforms.
✨Be Prepared for Scenario-Based Questions
Expect to field scenario-based questions during your interview to assess your problem-solving skills in real-world situations. Think about how you would handle challenges typical of the non-profit sector, such as engaging with diverse stakeholders or managing project timelines effectively.
