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- Tasks: Lead income management services and support tenants in a dynamic housing environment.
- Company: Established Housing Association with a supportive and flexible culture.
- Benefits: Immediate interim role with month-to-month contract and potential for growth.
- Why this job: Make a real difference in people's lives while developing your career in housing.
- Qualifications: Experience in income management or housing roles, strong communication skills.
- Other info: Hybrid working environment with a focus on teamwork and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Your new company is a well‑established Housing Association seeking an experienced Income Manager to join their team on a temporary basis. This is an excellent opportunity for an income specialist who thrives in a supportive and flexible environment and is looking for an immediate interim role.
Your new role involves playing a key role in leading and supporting income‑related services, ensuring the effective management of rent accounts, arrears, and customer support. The ideal candidate will bring strong housing sector experience and the confidence to step into a busy operational environment quickly.
- Oversee and support income management activities within the housing team
- Ensure effective arrears management and compliance with policies
- Provide guidance, leadership, and support to officers (line management experience preferred but not essential)
- Work collaboratively across teams to support tenants and sustain tenancies
- Use sector‑specific systems to manage caseloads (Homemaster experience preferred)
What you will need to succeed:
- Background as an Income Officer, Housing Officer, Income Manager, or similar
- Strong understanding of arrears management and tenancy sustainment
- Experience using Homemaster (desirable)
- Confident communicator with strong decision‑making skills
- Comfortable working in a hybrid environment
- Able to start at short notice
What you will get in return: Month‑to‑month role...
Income Manager employer: Hays Construction and Property
Contact Detail:
Hays Construction and Property Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Manager
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for an Income Manager role. You never know who might have the inside scoop on a vacancy or can put in a good word for you.
✨Tip Number 2
Get your LinkedIn game on point! Update your profile to highlight your experience in arrears management and tenancy sustainment. Join relevant groups and engage with posts to increase your visibility in the housing community.
✨Tip Number 3
Practice your interview skills! Prepare for common questions related to income management and think of examples from your past roles that showcase your decision-making and leadership abilities. Confidence is key!
✨Tip Number 4
Don't forget to check our website regularly for new job postings! We often have opportunities that might be perfect for you, so keep an eye out and apply directly through us for the best chance at landing that Income Manager position.
We think you need these skills to ace Income Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Income Manager role. Highlight your experience in income management and arrears, and don’t forget to mention any relevant systems like Homemaster. We want to see how your background fits with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of your past successes in managing rent accounts and supporting tenants. Let us know why you’re excited about joining our team!
Showcase Your Communication Skills: As a confident communicator, make sure to demonstrate this in your application. Whether it’s through your writing style or the way you present your experiences, we want to see that you can effectively engage with both colleagues and tenants.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our supportive and flexible environment!
How to prepare for a job interview at Hays Construction and Property
✨Know Your Numbers
As an Income Manager, you'll need to demonstrate your understanding of arrears management and rent accounts. Brush up on key metrics and be ready to discuss how you've successfully managed these in the past. Specific examples will show your expertise!
✨Familiarise Yourself with Homemaster
If you have experience with Homemaster, great! If not, take some time to learn about it. Being able to speak confidently about how you would use this system to manage caseloads will impress your interviewers and show your commitment to the role.
✨Showcase Your Leadership Skills
Even if line management experience isn't essential, it's important to highlight any leadership roles you've had. Share examples of how you've guided teams or supported colleagues in previous positions, as this will demonstrate your ability to lead within a busy operational environment.
✨Communicate Clearly and Confidently
As a confident communicator, you'll need to convey your ideas effectively. Practice articulating your thoughts on tenancy sustainment and customer support. Remember, clear communication is key in ensuring that tenants feel supported and valued!