At a Glance
- Tasks: Manage rent accounts, support tenants, and maximise rental income.
- Company: Established Housing Association near Glasgow with a strong community focus.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Join a dynamic team dedicated to improving tenant experiences and community wellbeing.
- Why this job: Make a real difference in tenants' lives while developing your career in housing.
- Qualifications: Experience in housing income management and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Your new company
An exciting opportunity has arisen for an experienced Housing Revenues Officer to join a well-established Housing Association near Glasgow. This role will play a key part in delivering an effective income management service, supporting tenants to sustain their tenancies while maximising rental income.
Your new role
- Manage a designated patch of rent accounts, ensuring timely collection of rental income.
- Proactively manage arrears through early intervention, payment arrangements, and tenant engagement.
- Provide advice and support to tenants in relation to rent payments, benefits, and financial inclusion.
- Liaise with internal teams and external agencies to support vulnerable tenants and sustain tenancies.
- Take appropriate recovery action in line with policy, including issuing legal notices and preparing court documentation.
- Monitor accounts and maintain accurate records using housing management systems.
- Support continuous improvement of income management processes and performance targets.
What you’ll need to succeed
- Proven experience in a housing income/revenues role within a housing association or local authority.
- Strong knowledge of rent arrears management, welfare benefits, and tenancy sustainment.
- Excellent communication and negotiation skills, with the ability to build rapport with tenants.
- Experience working in a target-driven environment and managing competing priorities.
- Ability to work collaboratively with internal and external stakeholders.
Housing Revenues Officer employer: Hays Construction and Property
Join a reputable Housing Association near Glasgow, where we prioritise employee well-being and professional development. Our supportive work culture fosters collaboration and innovation, offering opportunities for growth within the housing sector. Enjoy competitive benefits and the chance to make a meaningful impact in the community by helping tenants sustain their tenancies.
Contact Details:
Hays Construction and Property Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Revenues Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your experience aligns with their mission, especially around income management and tenant support. We want to see that passion shine through!
✨Tip Number 3
Showcase your skills in rent arrears management and tenant engagement during interviews. Use specific examples from your past roles to demonstrate how you've successfully supported tenants and maximised rental income. This is your chance to stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Housing Revenues Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Housing Revenues Officer role. Highlight your experience in managing rent accounts and your knowledge of arrears management. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting tenants and maximising rental income. Share specific examples from your past roles that demonstrate your expertise.
Showcase Your Communication Skills:Since this role involves liaising with tenants and internal teams, make sure to showcase your excellent communication skills in your application. We love candidates who can build rapport and engage effectively with others!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at Hays Construction and Property
✨Know Your Stuff
Make sure you brush up on your knowledge of housing revenues and income management. Familiarise yourself with the key responsibilities mentioned in the job description, like managing rent accounts and understanding welfare benefits. This will show that you're not just interested in the role but also understand what it entails.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your experience in managing arrears and supporting tenants. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your skills effectively and make a lasting impression.
✨Engage with the Interviewers
Don’t just wait for questions; engage with the interviewers by asking insightful questions about their processes and challenges. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
✨Be Ready for Scenarios
Expect scenario-based questions where you might need to demonstrate how you'd handle specific situations, like dealing with a tenant in arrears. Think through potential scenarios beforehand and prepare your responses to highlight your problem-solving and negotiation skills.
