At a Glance
- Tasks: Handle customer complaints and ensure resolutions are fair and professional.
- Company: Leading North West housing provider focused on customer satisfaction.
- Benefits: Competitive pay, supportive team, and potential for hybrid working.
- Other info: Join a dynamic team with opportunities for growth and development.
- Why this job: Make a real difference in residents' lives by resolving their issues.
- Qualifications: Experience in housing and customer complaints is essential.
The predicted salary is between 38600 - 38600 € per year.
Your new company is a leading North West housing provider delivering safe, secure, customer focused services to thousands of residents. You will be joining a well established Customer Resolutions team committed to improving customer experience and resolving issues quickly, fairly, and professionally.
Your new role involves stepping in as a Customer Resolution Specialist, handling Stage 1 and Stage 2 complaints for a busy housing provider. Working closely with internal teams, you will investigate cases, gather evidence, draft responses, and ensure all complaints are managed in line with policy, regulatory expectations, and service standards.
This role is 100% office based in Accrington during the first few weeks for training, with the option for some hybrid working once fully embedded.
- Hours: 9am-5pm, Monday to Friday
- Contract: 4 week assignment (minimum)
- Start: 6 May 2026
- Hours per week: 35 (7 hours per day)
What you will need to succeed:
- Housing sector experience is essential
- Strong background in customer complaints, ideally Stage 1 and Stage 2
- Ability to manage sensitive and complex cases with professionalism
- Confident communication skills, both written and verbal
- Experience working in a customer focused environment within a housing provider
- Ability to work on site in Accrington, Monday to Friday
- Strong organisational skills and attention to detail
What you will get in return: £18.65 per hour.
Housing Complaints Officer employer: Hays Construction and Property
As a leading housing provider in the North West, we pride ourselves on delivering safe and secure services to our residents while fostering a supportive and collaborative work environment. Our Customer Resolutions team is dedicated to enhancing customer experience, offering employees opportunities for professional growth and development within a dynamic setting. With a focus on teamwork and a commitment to resolving issues fairly and efficiently, we provide a rewarding workplace where your contributions truly make a difference.
Contact Detail:
Hays Construction and Property Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Complaints Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in customer resolutions. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to handling complaints. Think of examples from your past experiences that showcase your skills in managing sensitive cases and resolving issues effectively.
✨Tip Number 3
Showcase your communication skills! During interviews, be clear and concise when discussing your experience. Remember, you’re applying for a role that requires strong verbal and written skills, so let that shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Housing Complaints Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Housing Complaints Officer role. Highlight your experience in handling customer complaints, especially Stage 1 and Stage 2, and show us how you can bring value to our Customer Resolutions team.
Showcase Your Communication Skills:Since this role requires strong written communication, give us examples of how you've effectively communicated in previous roles. Whether it’s drafting responses or managing sensitive cases, let your writing shine through in your application.
Be Detail-Oriented:Attention to detail is key in this position. When filling out your application, double-check for any typos or errors. We want to see that you can manage complex cases with professionalism right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Hays Construction and Property
✨Know Your Stuff
Make sure you brush up on the housing sector and the specific complaints process. Familiarise yourself with common issues faced by residents and how they are typically resolved. This will show that you’re not just interested in the role, but that you understand the challenges involved.
✨Showcase Your Communication Skills
Since this role requires strong verbal and written communication, prepare examples of how you've effectively communicated in past roles. Think about times when you’ve had to explain complex information clearly or handle difficult conversations with customers.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific cases where you successfully managed complaints. Highlight your approach to gathering evidence, investigating issues, and drafting responses. This will illustrate your ability to handle sensitive and complex cases professionally.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company’s approach to customer resolutions or the team dynamics. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
