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- Tasks: Support facilities management and provide first-line helpdesk assistance.
- Company: Dynamic organisation offering facilities support across London.
- Benefits: Competitive salary, employee benefits, and extensive training opportunities.
- Why this job: Join a vital team ensuring safe and efficient environments in the heart of London.
- Qualifications: Experience in facilities or customer service is a plus; certifications are desirable.
- Other info: Great opportunity for career growth and skill development.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
We also adhere to ISO and BSI standards, maintaining best practice across all operations. \\n\\nYour new role \\n\\nSupport administration of service contracts and supplier accounts.\\nSchedule and allocate engineers via the CAFM system.\\nMonitor contract performance and identify improvements.\\nTrack SLA compliance for reactive and PPM tasks.\\nMaintain statutory compliance records.\\nPrepare and update contractual and compliance documents.\\nManage accurate records and document control.\\nLog, prioritise, and assign helpdesk tickets.\\nProvide first-line support for facilities queries.\\nGenerate and share performance and compliance reports.\\nCoordinate with suppliers to resolve issues and escalate when needed.\\nMaintain asset registers and update system data.\\nRaise purchase orders and track deliveries.\\nAssist with planning site visits, audits, and inspections.\\nEnsure clear communication between helpdesk, engineers, and stakeholders.\\nContribute to service improvement and customer satisfaction initiatives.\\nWhat you'll need to succeed \\n\\nPrevious experience in facilities, maintenance, or customer service is advantageous.\\nCertifications (Desirable): First Aid at Work, Fire Warden Training, Health & Safety (e.g., IOSH Working Safely)\\n\\nWhat you'll get in return \\n\\nJob role in the heart of London\\nLondon weighted salary\\nEmployee benefits\\nExtensive training courses\\n\\nWhat you need to do now \\nIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.\\nIf this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.\\n\\nHays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Helpdesk Operative employer: Hays Construction and Property
Contact Detail:
Hays Construction and Property Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Operative
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities and maintenance sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to health and safety, and be ready to discuss how your experience aligns with their needs. We want you to shine!
✨Tip Number 3
Practice your problem-solving skills! As a Helpdesk Operative, you'll need to think on your feet. Consider common facilities issues and how you'd tackle them, so you're ready to impress during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Helpdesk Operative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Helpdesk Operative role. Highlight any relevant experience in facilities, maintenance, or customer service that aligns with what we’re looking for.
Showcase Your Skills: Don’t forget to showcase your skills! If you have certifications like First Aid or Health & Safety training, make them stand out. We want to see how you can contribute to our team.
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read through your qualifications and experiences.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at Hays Construction and Property
✨Know Your Stuff
Familiarise yourself with the key responsibilities of a Helpdesk Operative. Understand how to manage service contracts, track SLA compliance, and maintain compliance records. This will show that you’re not just interested in the role but also prepared to hit the ground running.
✨Showcase Your Experience
Be ready to discuss your previous experience in facilities, maintenance, or customer service. Prepare specific examples of how you've handled similar tasks or challenges in the past. This will help demonstrate your capability and fit for the role.
✨Communication is Key
Since this role involves coordinating between various stakeholders, practice clear and concise communication. Think about how you would explain complex issues simply and effectively. This will highlight your ability to keep everyone on the same page.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s operations, team dynamics, or future projects. This shows your genuine interest in the role and helps you assess if the company is the right fit for you too.
