At a Glance
- Tasks: Lead a team to deliver top-notch repairs and maintenance services in social housing.
- Company: Join a forward-thinking organisation dedicated to customer satisfaction in housing.
- Benefits: Competitive salary, leadership opportunities, and a chance to make a real difference.
- Other info: 12-month fixed-term contract with potential for growth in a supportive environment.
- Why this job: Be the driving force behind customer-focused services that truly impact lives.
- Qualifications: Strong leadership skills and experience in repairs and maintenance management.
The predicted salary is between 50000 - 60000 £ per year.
Your new company is a new opportunity to work in the social housing sector. The Head of Repairs and Maintenance will lead the delivery of a truly customer-focused repairs and maintenance management service. The role is specifically responsible for directly delivering responsive and vacant home repair services. You will work with the Director of Homes and the Heads of Customer to ensure customers remain at the heart of the organisation and that we deliver on our regulatory, compliance and value for money requirements.
Key to this role will be effective communications with customers, stakeholders, and colleagues, along with strong leadership and performance management. You will manage a team including Voids Manager, Habitations Manager and two maintenance managers. This is a 12 months FTC.
- Provide authentic, inspirational, and innovative leadership to provide an efficient, consistent, and right first-time customer experience.
- Responsibility for the delivery of responsive and vacant home repair services, work planning and scheduling, and works in relation to the Housing Disrepair.
Head of Repairs and Maintenance employer: Hays Construction and Property
Join a forward-thinking organisation in the social housing sector that prioritises customer satisfaction and community impact. As the Head of Repairs and Maintenance, you will benefit from a supportive work culture that values innovation and collaboration, alongside opportunities for professional growth and development. With a focus on delivering high-quality services, you'll be part of a team dedicated to making a real difference in people's lives.
Contact Details:
Hays Construction and Property Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Repairs and Maintenance
✨Tip Number 1
Network like a pro! Reach out to people in the social housing sector, especially those who work in repairs and maintenance. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your leadership skills! When you get the chance to meet potential employers, share examples of how you've inspired teams or improved customer experiences. We want to see that you can lead with authenticity and innovation.
✨Tip Number 3
Prepare for interviews by understanding the company's values and how they align with your own. Be ready to discuss how you can ensure customers remain at the heart of the organisation while delivering value for money.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Head of Repairs and Maintenance
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Repairs and Maintenance. Highlight your experience in customer-focused services and any leadership roles you've held. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the social housing sector and how your skills align with our mission. Be authentic and let your personality come through!
Showcase Your Communication Skills:Effective communication is key in this role. In your application, give examples of how you've successfully communicated with customers and stakeholders in the past. We love seeing real-life examples that demonstrate your abilities!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Hays Construction and Property
✨Know Your Stuff
Make sure you understand the ins and outs of repairs and maintenance in the social housing sector. Brush up on relevant regulations, compliance standards, and customer service principles. This will show that you're not just interested in the role but are also knowledgeable about the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you inspired your team or improved performance. Be ready to discuss your leadership style and how it aligns with delivering a customer-focused service.
✨Communicate Effectively
Since effective communication is key for this role, practice articulating your thoughts clearly. You might be asked how you would handle difficult conversations with customers or stakeholders, so have some strategies in mind that demonstrate your ability to listen and respond appropriately.
✨Demonstrate Customer Focus
Be prepared to discuss how you would ensure that customers remain at the heart of the organisation. Share specific examples of how you've put customers first in previous roles, and think about innovative ideas you could bring to enhance the customer experience in repairs and maintenance.
