At a Glance
- Tasks: Be the friendly face for residents, tackling issues and ensuring satisfaction.
- Company: Join a supportive housing association making a difference in the community.
- Benefits: Remote work, competitive pay, and mileage reimbursement.
- Other info: Opportunity for career growth in a dynamic environment.
- Why this job: Make a real impact on people's lives while developing your skills.
- Qualifications: Experience in housing or property, strong problem-solving skills, and resilience.
The predicted salary is between 24 - 24 £ per hour.
Havant Area - remote working covering a patch in Havant, Waterlooville and West Hampshire. DL and vehicle essential and 55p per mile paid. Temp initially until September but likely to be extended.
My client, a housing association, is looking for a Customer Liaison Officer to deliver the Customer Liaison Service for all their residents in defined customer areas, achieving positive outcomes for the organisation and customers. You will be responsible for:
- Providing a visible, accessible face-to-face service to renting customers, homeowners and shared-owners and be the face of the client.
- Setting, co-ordinating, tracking, and ensuring completion of actions with Estate Services, Asset Services, Specialist teams and others to get things done for customers which meet, or exceed customers' expectations.
- Maximising income, and reducing debt, in defined customer areas.
- Delivering an amazing lettings service which leaves customers feeling satisfied with Guinness from day one.
- Addressing anti-social behaviour, fly-tipping, graffiti and safeguarding alerts.
- Completing Health & Safety and compliance actions e.g. FRAs.
- Managing workload.
- Service appointments booked by customers directly.
- Organising and planning customer visits that respond to customer requests.
- Completing regular estate inspections and taking any necessary action to achieve quality and safety standards.
- Attending and presenting cases at court and evictions.
To be considered for the role you will need:
- Strong resource and time management, and the ability to prioritise, delivering value for money.
- Proven problem-solving and decision-making skills.
- Resilience and ability to deal with challenging situations and deliver sustainable outcomes.
- Experience of working in the housing or property sector.
Please click 'apply now' or contact me for information.
Contact Details:
Hays Construction and Property Recruitment Team
We think you need these skills to ace Customer Liaison Officer / Housing Officer in Havant
Communication Skills
Problem-Solving Skills
Attention to Detail
Adaptability
Time Management
Customer Service
Team Collaboration
